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- catalog contributor b11757157.
- catalog contributor b11757158.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "Creating a customer measurement and management system -- Strategy and planning -- Building the lens of the customer -- Building the quality-satisfaction-loyalty survey -- From data to information : analyzing quality, satisfaction, loyalty, and profit data -- From information to decisions : priority setting and implementation.".
- catalog description "Includes bibliographical references (p. 199-205) and index.".
- catalog extent "xv, 214 p. :".
- catalog identifier "0787953105".
- catalog isPartOf "The University of Michigan Business School management series".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer loyalty.".
- catalog subject "Customer relations.".
- catalog subject "HF5415.335 .J64 2000".
- catalog tableOfContents "Creating a customer measurement and management system -- Strategy and planning -- Building the lens of the customer -- Building the quality-satisfaction-loyalty survey -- From data to information : analyzing quality, satisfaction, loyalty, and profit data -- From information to decisions : priority setting and implementation.".
- catalog title "Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.".
- catalog type "text".