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- catalog abstract "The Agency for Health Care Policy and Research, now the Agency for Healthcare Research and Quality (AHRQ), initiated the Consumer Assessment of Health Plans Study (CAHPS) project in 1995 to develop and test methods to provide consumers with comparative information on performance of health plans as reported by current health plan enrollees. In collaboration with the Florida Agency for Health Care Administration (AHCA), RAND conducted a CAHPS demonstration with the Florida Medicaid program to test applications of plan performance reports in the Medicaid sector. Both paper and computer-based report formats were designed and tested in field applications in Volusia County, Florida. Evidence was found that failures in any of four dimension of a consumer information strategy can impede consumer use of the information. These dimensions are (1) the types, amounts, and display of the plan performance information itself; (2) design of the report medium, including the paper report document and the software and hardware of the Decision Helper; (3) the physical environment in which the information is provided to potential users; and (4) timing of information availability relative to when plan choices are being made. Both appropriate timing and ease of use of plan performance information influenced whether Florida Medicaid consumers used the reports. For the computer-based system, computer literacy was not a barrier for Medicaid recipients, but attention to details in the system design and physical environment were critically important factors. Results of this work have been applied in subsequent demonstrations with the New Jersey and Iowa Medicaid programs.".
- catalog contributor b11763886.
- catalog contributor b11763887.
- catalog contributor b11763888.
- catalog contributor b11763889.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "Includes bibliographical references (p. 49-50)".
- catalog description "The Agency for Health Care Policy and Research, now the Agency for Healthcare Research and Quality (AHRQ), initiated the Consumer Assessment of Health Plans Study (CAHPS) project in 1995 to develop and test methods to provide consumers with comparative information on performance of health plans as reported by current health plan enrollees. In collaboration with the Florida Agency for Health Care Administration (AHCA), RAND conducted a CAHPS demonstration with the Florida Medicaid program to test applications of plan performance reports in the Medicaid sector. Both paper and computer-based report formats were designed and tested in field applications in Volusia County, Florida. Evidence was found that failures in any of four dimension of a consumer information strategy can impede consumer use of the information. These dimensions are (1) the types, amounts, and display of the plan performance information itself; (2) design of the report medium, including the paper report document and the software and hardware of the Decision Helper; (3) the physical environment in which the information is provided to potential users; and (4) timing of information availability relative to when plan choices are being made. Both appropriate timing and ease of use of plan performance information influenced whether Florida Medicaid consumers used the reports. For the computer-based system, computer literacy was not a barrier for Medicaid recipients, but attention to details in the system design and physical environment were critically important factors. Results of this work have been applied in subsequent demonstrations with the New Jersey and Iowa Medicaid programs.".
- catalog description "The Florida Medicaid CAHPS Demonstration -- The Consumer Assessment of Health Plans Study -- Conceptual Framework -- Overview of the Demonstration -- Choice of the Demonstration Site -- Organization of this Report -- Report Designs and Field Applications -- Preparation of the Paper Report -- Design and Application of the Decision Helper -- Evaluation Methods and Data -- Focus Group Evaluation of the Paper Reports -- Evaluation of the Decision Helper -- Process Evaluation Site Visit and Interviews -- Evaluation Findings for the Paper Report -- Focus Group Results -- Feedback from Site Visit Interviews -- Findings from the Decision Helper Field Test -- Results of the Daytona Beach Field Test -- Issues and Policy Implications -- Overall Implementation Issues -- Assessment of the Paper Report -- Assessment of the Decision Helper -- Performance Dimensions for Florida Medicaid Plans -- Florida Medicaid Booklet -- Protocol Materials for Focus Groups with New Enrollees -- Alternative Display Formats for Plan Comparisons Tested in Florida Medicaid Focus Groups -- Data Collection Form for Observations of Decision Helper Usage in Daytona Beach -- Exit Interview Questionnaires for the Decision Helper Field Test in Daytona Beach -- Interview Guide for the Process Evaluation.".
- catalog extent "50, [58] p. ;".
- catalog identifier "0833029045".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "Santa Monica, Calif. : Rand,".
- catalog spatial "Florida".
- catalog spatial "Florida.".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "2001 B-745".
- catalog subject "Consumer Behavior Florida.".
- catalog subject "Data Collection methods Florida.".
- catalog subject "Health Care Surveys Florida.".
- catalog subject "Managed Care Programs Florida.".
- catalog subject "Medicaid Florida.".
- catalog subject "Medical care Florida Evaluation.".
- catalog subject "Medical care Research Evaluation.".
- catalog subject "Medical care United States Evaluation.".
- catalog subject "Patient satisfaction Florida.".
- catalog subject "Patient satisfaction United States.".
- catalog subject "RA395.A4 F5787 2000".
- catalog subject "W 250 AF4 T344 2000".
- catalog tableOfContents "The Florida Medicaid CAHPS Demonstration -- The Consumer Assessment of Health Plans Study -- Conceptual Framework -- Overview of the Demonstration -- Choice of the Demonstration Site -- Organization of this Report -- Report Designs and Field Applications -- Preparation of the Paper Report -- Design and Application of the Decision Helper -- Evaluation Methods and Data -- Focus Group Evaluation of the Paper Reports -- Evaluation of the Decision Helper -- Process Evaluation Site Visit and Interviews -- Evaluation Findings for the Paper Report -- Focus Group Results -- Feedback from Site Visit Interviews -- Findings from the Decision Helper Field Test -- Results of the Daytona Beach Field Test -- Issues and Policy Implications -- Overall Implementation Issues -- Assessment of the Paper Report -- Assessment of the Decision Helper -- Performance Dimensions for Florida Medicaid Plans -- Florida Medicaid Booklet -- Protocol Materials for Focus Groups with New Enrollees -- Alternative Display Formats for Plan Comparisons Tested in Florida Medicaid Focus Groups -- Data Collection Form for Observations of Decision Helper Usage in Daytona Beach -- Exit Interview Questionnaires for the Decision Helper Field Test in Daytona Beach -- Interview Guide for the Process Evaluation.".
- catalog title "Testing CAHPS Health Plan Performance reports in the Florida Medicaid Program / Donna O. Farley ... [et al.]".
- catalog type "text".