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- catalog abstract ""This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies. The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket.".
- catalog contributor b11837315.
- catalog contributor b11837316.
- catalog contributor b11837317.
- catalog created "2000.".
- catalog date "2000".
- catalog date "2000.".
- catalog dateCopyrighted "2000.".
- catalog description ""This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies.".
- catalog description "1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion.".
- catalog description "Includes bibliographical references (p. [165]-178) and index.".
- catalog description "The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket.".
- catalog extent "xii, 183 p. ;".
- catalog identifier "0415202647".
- catalog isPartOf "Routledge international studies in money and banking ; 8".
- catalog issued "2000".
- catalog issued "2000.".
- catalog language "eng".
- catalog publisher "London ; New York : Routledge,".
- catalog spatial "Great Britain.".
- catalog subject "332.1/068 21".
- catalog subject "Bank management Great Britain.".
- catalog subject "Bank management.".
- catalog subject "HG1615 .H356 2000".
- catalog tableOfContents "1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion.".
- catalog title "Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield.".
- catalog type "text".