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• catalog abstract "For years, top-level organizations have been using Baldrige-like criteria in reference to the top Baldrige award, not to apply for the award, but rather to attempt continuous improvement. Hutton focuses on the organizational assessment cycle and how to plan its stages so that quality changes occur.".
• catalog contributor b11856548.
• catalog created "2000.".
• catalog date "2000".
• catalog date "2000.".
• catalog dateCopyrighted "2000.".
• catalog description "Chapter 1. Assessment Process as a Strategy -- Case for Assessment -- Management System Concepts -- Assessment Criteria -- Assessment Process in a Nutshell -- Ground Rules for Success -- Chapter 2. Assessment Process Design -- What Makes for a Great Assessment -- Choosing the Components of an Assessment -- Selecting Suitable Criteria -- Selecting the Best Assessment Process -- Basic Types of Assessment -- Pros and Cons of Different Approaches -- Other Design Options -- Tailoring the Process to Your Situation -- Chapter 3. Setting the Stage -- Leadership Decision-Making Process -- Key Issues -- Purpose -- Scope -- Timing -- Roles and Responsibilities -- Budget, Resources, and Duration -- Using External Resources Effectively -- Finding Competent Help -- Winning Support for Your Proposals -- Recognizing When This Is Not the Right Thing to Do -- Check Points -- Chapter 4. Engaging the Leaders --".
• catalog description "For years, top-level organizations have been using Baldrige-like criteria in reference to the top Baldrige award, not to apply for the award, but rather to attempt continuous improvement. Hutton focuses on the organizational assessment cycle and how to plan its stages so that quality changes occur.".
• catalog description "Includes bibliographical references and index.".
• catalog description "Planning the Presentation -- Final Cleanup of the Report -- Other Report-Writing Issues -- Check Points -- Chapter 8. Presenting the Assessment Report -- Preparations -- Purpose and Agenda -- Opening the Presentation -- Summarizing the Work Done -- Findings -- Scores -- Overall Summary -- Vital Few -- Wrapping Up -- Motivation for Change -- Check Points -- Chapter 9. Developing Improvement Plans -- Planning Workshop -- Opening the Workshop -- Selecting the Vital Few Priorities for Improvement -- Developing Improvement Plans -- Reviewing the Improvement Plans -- Preparing for Fail-Proof Implementation -- Wrap-Up -- Check Points -- Chapter 10. Implementation and Follow-Through -- Creating a System to Support Implementation -- Formalizing and Assigning Improvement Objectives -- Conducting Formal Progress Reviews -- Establishing Suitable Measurements -- Communicating the Outcomes of the Assessment --".
• catalog description "Providing Technical and Moral Support -- Managing Change -- Life Cycle of an Improvement Team -- Check Points -- Chapter 11. Closing the Loop -- Closed-Loop Improvement Cycle -- Steps in Closing the Loop -- Debriefing After the First Assessment Cycle -- Developing a Vision -- Planning the Next Assessment -- Check Points -- Journey Ahead -- Chapter 12. Case Studies -- Xerox Corporation -- TELUS Mobility -- Medrad -- Cargill -- Pinellas County School District.".
• catalog description "Workshop Objectives and Design -- Introducing the Assessment Process -- Introducing the Assessment Criteria -- Using the Criteria: A Test Drive -- Agreeing on the Assessment Plan -- Confirming the Next Steps -- Check Points -- Chapter 5. Preparing the Assessment Team -- Assembling the Team -- Training Process -- Initial Team Training -- Preliminary Evaluation -- Planning the Data Gathering Process -- Other Team Preparation Issues -- Check Points -- Chapter 6. Data Gathering -- Data Gathering Process -- Data Gathering Strategy -- Interviews and Documentation Review -- Frequently Asked Questions about Data Gathering -- Other Data Gathering Issues -- Check Points -- Chapter 7. Developing the Assessment Report -- Steps in Completing the Assessment Report -- Initial Impressions -- Developing the Findings -- Report-Writing Technique -- Scoring -- Results Category -- Overall Summary -- Assessment Team's Vital Few --".
• catalog extent "xxix, 319 p. ;".
• catalog identifier "0873894731".
• catalog issued "2000".
• catalog issued "2000.".
• catalog language "eng".
• catalog publisher "Milwaukee, WI : ASQ Quality Press,".
• catalog subject "658.4/013 21".
• catalog subject "HD62.15 .H887 2000".
• catalog subject "Total quality management.".
• catalog tableOfContents "Chapter 1. Assessment Process as a Strategy -- Case for Assessment -- Management System Concepts -- Assessment Criteria -- Assessment Process in a Nutshell -- Ground Rules for Success -- Chapter 2. Assessment Process Design -- What Makes for a Great Assessment -- Choosing the Components of an Assessment -- Selecting Suitable Criteria -- Selecting the Best Assessment Process -- Basic Types of Assessment -- Pros and Cons of Different Approaches -- Other Design Options -- Tailoring the Process to Your Situation -- Chapter 3. Setting the Stage -- Leadership Decision-Making Process -- Key Issues -- Purpose -- Scope -- Timing -- Roles and Responsibilities -- Budget, Resources, and Duration -- Using External Resources Effectively -- Finding Competent Help -- Winning Support for Your Proposals -- Recognizing When This Is Not the Right Thing to Do -- Check Points -- Chapter 4. Engaging the Leaders --".
• catalog tableOfContents "Planning the Presentation -- Final Cleanup of the Report -- Other Report-Writing Issues -- Check Points -- Chapter 8. Presenting the Assessment Report -- Preparations -- Purpose and Agenda -- Opening the Presentation -- Summarizing the Work Done -- Findings -- Scores -- Overall Summary -- Vital Few -- Wrapping Up -- Motivation for Change -- Check Points -- Chapter 9. Developing Improvement Plans -- Planning Workshop -- Opening the Workshop -- Selecting the Vital Few Priorities for Improvement -- Developing Improvement Plans -- Reviewing the Improvement Plans -- Preparing for Fail-Proof Implementation -- Wrap-Up -- Check Points -- Chapter 10. Implementation and Follow-Through -- Creating a System to Support Implementation -- Formalizing and Assigning Improvement Objectives -- Conducting Formal Progress Reviews -- Establishing Suitable Measurements -- Communicating the Outcomes of the Assessment --".
• catalog tableOfContents "Providing Technical and Moral Support -- Managing Change -- Life Cycle of an Improvement Team -- Check Points -- Chapter 11. Closing the Loop -- Closed-Loop Improvement Cycle -- Steps in Closing the Loop -- Debriefing After the First Assessment Cycle -- Developing a Vision -- Planning the Next Assessment -- Check Points -- Journey Ahead -- Chapter 12. Case Studies -- Xerox Corporation -- TELUS Mobility -- Medrad -- Cargill -- Pinellas County School District.".
• catalog tableOfContents "Workshop Objectives and Design -- Introducing the Assessment Process -- Introducing the Assessment Criteria -- Using the Criteria: A Test Drive -- Agreeing on the Assessment Plan -- Confirming the Next Steps -- Check Points -- Chapter 5. Preparing the Assessment Team -- Assembling the Team -- Training Process -- Initial Team Training -- Preliminary Evaluation -- Planning the Data Gathering Process -- Other Team Preparation Issues -- Check Points -- Chapter 6. Data Gathering -- Data Gathering Process -- Data Gathering Strategy -- Interviews and Documentation Review -- Frequently Asked Questions about Data Gathering -- Other Data Gathering Issues -- Check Points -- Chapter 7. Developing the Assessment Report -- Steps in Completing the Assessment Report -- Initial Impressions -- Developing the Findings -- Report-Writing Technique -- Scoring -- Results Category -- Overall Summary -- Assessment Team's Vital Few --".
• catalog title "From Baldrige to the bottom line : a road map for organizational change and improvement / David W. Hutton.".
• catalog type "text".