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- catalog contributor b11869355.
- catalog created "2001.".
- catalog date "2001".
- catalog date "2001.".
- catalog dateCopyrighted "2001.".
- catalog extent "xviii, 316 p. ;".
- catalog identifier "0071362533".
- catalog issued "2001".
- catalog issued "2001.".
- catalog language "eng".
- catalog publisher "New York : McGraw Hill,".
- catalog subject "658.8/12 21".
- catalog subject "Customer relations.".
- catalog subject "HF5415.5 .B3683 2000".
- catalog title "Secrets of customer relationship management : it's all about how you make them feel / by James G. Barnes.".
- catalog type "text".