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- catalog contributor b11917787.
- catalog created "2000.".
- catalog date "2000".
- catalog date "2000.".
- catalog dateCopyrighted "2000.".
- catalog extent "xiii, 226 p. ;".
- catalog identifier "0471355941".
- catalog issued "2000".
- catalog issued "2000.".
- catalog language "eng".
- catalog publisher "New York ; Chichester : Wiley,".
- catalog spatial "United States.".
- catalog subject "658.8120973 21".
- catalog subject "Customer services United States.".
- catalog subject "HF5415.5 .S6267 2001".
- catalog subject "Nordstrom (Firm)".
- catalog title "Lessons from the Nordstrom way : how companies are emulating the #1 customer service company / Robert Spector.".
- catalog type "text".