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- catalog abstract ""This VOC guide provides you with a set of breakthrough tools that may be used to obtain and deploy VOC - the techniques required to shape a product or service so that their elements balance customer and company needs while being affordable to both. It describes qualitative and quantitative processes integrated into a system to determine the customer's wants and how you can meet them."--Jacket.".
- catalog contributor b11941425.
- catalog created "c2001.".
- catalog date "2001".
- catalog date "c2001.".
- catalog dateCopyrighted "c2001.".
- catalog description ""This VOC guide provides you with a set of breakthrough tools that may be used to obtain and deploy VOC - the techniques required to shape a product or service so that their elements balance customer and company needs while being affordable to both. It describes qualitative and quantitative processes integrated into a system to determine the customer's wants and how you can meet them."--Jacket.".
- catalog description "1. The World of VOC -- 2. Company and Customer Focus -- 3. Collecting VOC -- 4. Interpretation and Translation of VOC -- 5. Structuring Customer Data -- 6. Quantifying Structured VOC (Value Measurement Techniques) -- 7. VOC Integration -- 8. Deploying VOC -- 9. Tracking VOC into the Future -- 10. VOC System from a Seasoned Perspective -- App. A. VOC Forms -- App. B. Kano Collection and Interpretation Method -- App. C. Customer-Oriented Product Concerting (COPC) -- A Deployment Mechanism -- App. D. VOC Example (3-Hole Punch) -- App. F. VOC/QFD/COPC Flow Chart.".
- catalog description "Includes bibliographical references (p. 269) and index.".
- catalog extent "xvi, 279 p. :".
- catalog identifier "1574442902 (alk. paper)".
- catalog issued "2001".
- catalog issued "c2001.".
- catalog language "eng".
- catalog publisher "Boca Raton, Fla. : St. Lucie Press ,".
- catalog subject "658.8/12 21".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .S545 2001".
- catalog tableOfContents "1. The World of VOC -- 2. Company and Customer Focus -- 3. Collecting VOC -- 4. Interpretation and Translation of VOC -- 5. Structuring Customer Data -- 6. Quantifying Structured VOC (Value Measurement Techniques) -- 7. VOC Integration -- 8. Deploying VOC -- 9. Tracking VOC into the Future -- 10. VOC System from a Seasoned Perspective -- App. A. VOC Forms -- App. B. Kano Collection and Interpretation Method -- App. C. Customer-Oriented Product Concerting (COPC) -- A Deployment Mechanism -- App. D. VOC Example (3-Hole Punch) -- App. F. VOC/QFD/COPC Flow Chart.".
- catalog title "Acquiring, processing, and deploying voice of the customer / M. Larry Shillito.".
- catalog type "text".