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- catalog abstract "In this paper, we examine behavioral outcomes following a customer-initiated contact (CIC) with a manufacturer.".
- catalog contributor b11972988.
- catalog contributor b11972989.
- catalog contributor b11972990.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "In this paper, we examine behavioral outcomes following a customer-initiated contact (CIC) with a manufacturer.".
- catalog description "Includes bibliographical references (p. 27-29).".
- catalog extent "40 p. :".
- catalog isPartOf "Working paper (Harvard University. Graduate School of Business Administration. Division of Research) ; 01-027.".
- catalog isPartOf "Working paper / Division of Research, Harvard Business School ; 01-027".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "[Boston] : Division of Research, Harvard Business School,".
- catalog title "Managing customer-initiated contacts with manufacturers : the impact on share of category requirements and word-of-mouth behavior / Douglas Bowman, Das Narayandas.".
- catalog type "text".