Matches in Harvard for { <http://id.lib.harvard.edu/aleph/008564950/catalog> ?p ?o. }
Showing items 1 to 27 of
27
with 100 items per page.
- catalog contributor b11987775.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Why Customer Service? -- Setting Your Course--Senior Leadership Takes the Wheel -- Championing Buy-In and Ownership--You Can't Do It Alone -- Where Are You Now?--Establishing Your Baseline -- Creating Meaningful Standards to Live By -- The Training Sessions--Getting Everyone on the Same Page -- Keeping the Effort Alive -- Customer Service Pointers for Physicians -- A Message for Nurses -- Measuring Results.".
- catalog extent "xiii, 162 p. :".
- catalog hasFormat "Customer service in health care.".
- catalog identifier "1556482698 (pbk.)".
- catalog isFormatOf "Customer service in health care.".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass ; Chicago : Health Forum,".
- catalog relation "Customer service in health care.".
- catalog subject "2000 D-866".
- catalog subject "362.1/068 21".
- catalog subject "Health Services standards.".
- catalog subject "Medical care Customer services.".
- catalog subject "Patient Satisfaction.".
- catalog subject "Patient satisfaction.".
- catalog subject "R727 .B276 2000".
- catalog subject "W 85 B162c 2000".
- catalog tableOfContents "Why Customer Service? -- Setting Your Course--Senior Leadership Takes the Wheel -- Championing Buy-In and Ownership--You Can't Do It Alone -- Where Are You Now?--Establishing Your Baseline -- Creating Meaningful Standards to Live By -- The Training Sessions--Getting Everyone on the Same Page -- Keeping the Effort Alive -- Customer Service Pointers for Physicians -- A Message for Nurses -- Measuring Results.".
- catalog title "Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird.".
- catalog type "text".