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- catalog contributor b11993403.
- catalog contributor b11993404.
- catalog contributor b11993405.
- catalog contributor b11993406.
- catalog created "2000.".
- catalog date "2000".
- catalog date "2000.".
- catalog dateCopyrighted "2000.".
- catalog extent "xxi, 250 p. ;".
- catalog identifier "014028852X (pbk.) :".
- catalog issued "2000".
- catalog issued "2000.".
- catalog language "eng".
- catalog publisher "New York, N.Y. : Penguin,".
- catalog subject "158.2 21".
- catalog subject "BF637.C45 S78 2000".
- catalog subject "Interpersonal communication Case studies.".
- catalog subject "Interpersonal communication.".
- catalog title "Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen ; [with a foreword by Roger Fisher].".
- catalog type "text".