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• catalog abstract ""E-Business Readiness: A Customer-Focused Framework provides the structure you need to understand the complexities of e-business and initiate a profitable and competitive e-business solution. Every company must take on the challenge of transforming itself into an e-business enterprise in order to be a serious player in today's commercial arena. Featured in this book is the eBiz Readiness! assessment framework, a comprehensive, proven, and customer-driven approach for analyzing e-business needs, setting goals, determining an effective strategy, and monitoring change. It allows you to incorporate your business's own unique industry components and metrics, whether it is a small start-up or a Fortune 500 company."--Jacket.".
• catalog contributor b11998312.
• catalog contributor b11998313.
• catalog created "c2001.".
• catalog date "2001".
• catalog date "c2001.".
• catalog dateCopyrighted "c2001.".
• catalog description ""E-Business Readiness: A Customer-Focused Framework provides the structure you need to understand the complexities of e-business and initiate a profitable and competitive e-business solution. Every company must take on the challenge of transforming itself into an e-business enterprise in order to be a serious player in today's commercial arena. Featured in this book is the eBiz Readiness! assessment framework, a comprehensive, proven, and customer-driven approach for analyzing e-business needs, setting goals, determining an effective strategy, and monitoring change. It allows you to incorporate your business's own unique industry components and metrics, whether it is a small start-up or a Fortune 500 company."--Jacket.".
• catalog description "Includes bibliographical references (p. 419-422) and index.".
• catalog description "Let's Get Ready: The Big Picture -- Defining the Horizon -- Customer Focus -- Customer Value -- The Intermediate Value Web -- Craig-Jutla Stakeholder Model of E-Business: Creating the New Value Web -- The Stakeholders -- The New Value Web -- E-Business Models -- Clearing Up Some Confusion: Creating a Common Lexicon -- Application Service Provider -- Enterprise Resource Planning -- Providing Some Context: The E-Business Spectrum -- The Need for the eBiz Readiness! Framework -- Detailing Up: eBiz Readiness! Framework -- Defining the Horizon -- The Customer-Focused Approach -- Customer Value -- The eBiz Readiness! Framework -- eBiz Readiness! Stakeholders -- eBiz Readiness! Components -- eBiz Readiness! Enablers -- Knowledge Management -- Trust -- Technology -- Metrics in the eBiz Readiness! Framework -- Benchmarking -- Customer Metrics -- Financial Metrics -- eBiz Readiness! Internal Rating and Weighting Scales -- How to Apply the eBiz Readiness! Framework -- Macro View -- The Feedback Loop -- eBiz Readiness! Framework Strengths -- Your Reason for Being: Your Customers -- Introducing the Customer Stakeholder -- Defining the Horizon -- Contact Points Integration -- Contact Points -- EBiz Readiness! Components for Customer Stakeholder -- Engage -- Order -- Fulfill -- Support -- Questions You May Want to Ask -- Overall -- Leverage of Multiple Channels for Selling -- Engage -- Order -- Support -- Using the Evaluation Framework -- Small-Business Perspective: Customer Stakeholder Assessment (SMEDistributor).".
• catalog extent "xxviii, 437 p. :".
• catalog identifier "0201710064 (pbk.)".
• catalog isPartOf "Addison-Wesley information technology series".
• catalog issued "2001".
• catalog issued "c2001.".
• catalog language "eng".
• catalog publisher "Boston : Addison-Wesley,".
• catalog subject "658.8/12 21".
• catalog subject "Customer relations.".
• catalog subject "Electronic commerce.".
• catalog subject "HF5548.32 .C73 2001".
• catalog tableOfContents "Let's Get Ready: The Big Picture -- Defining the Horizon -- Customer Focus -- Customer Value -- The Intermediate Value Web -- Craig-Jutla Stakeholder Model of E-Business: Creating the New Value Web -- The Stakeholders -- The New Value Web -- E-Business Models -- Clearing Up Some Confusion: Creating a Common Lexicon -- Application Service Provider -- Enterprise Resource Planning -- Providing Some Context: The E-Business Spectrum -- The Need for the eBiz Readiness! Framework -- Detailing Up: eBiz Readiness! Framework -- Defining the Horizon -- The Customer-Focused Approach -- Customer Value -- The eBiz Readiness! Framework -- eBiz Readiness! Stakeholders -- eBiz Readiness! Components -- eBiz Readiness! Enablers -- Knowledge Management -- Trust -- Technology -- Metrics in the eBiz Readiness! Framework -- Benchmarking -- Customer Metrics -- Financial Metrics -- eBiz Readiness! Internal Rating and Weighting Scales -- How to Apply the eBiz Readiness! Framework -- Macro View -- The Feedback Loop -- eBiz Readiness! Framework Strengths -- Your Reason for Being: Your Customers -- Introducing the Customer Stakeholder -- Defining the Horizon -- Contact Points Integration -- Contact Points -- EBiz Readiness! Components for Customer Stakeholder -- Engage -- Order -- Fulfill -- Support -- Questions You May Want to Ask -- Overall -- Leverage of Multiple Channels for Selling -- Engage -- Order -- Support -- Using the Evaluation Framework -- Small-Business Perspective: Customer Stakeholder Assessment (SMEDistributor).".
• catalog title "e-Business readiness : a customer-focused framework / James Craig, Dawn Jutla.".
• catalog type "text".