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- catalog alternative "Operations Support Systems essentials".
- catalog contributor b12055979.
- catalog created "c2001.".
- catalog date "2001".
- catalog date "c2001.".
- catalog dateCopyrighted "c2001.".
- catalog description "Includes bibliographical references (p. 573-575) and index.".
- catalog description "Operations, Business, and Marketing Support Systems -- Status, Definitions, and Markets of Operations, Business, and Marketing Support Systems -- Market Drivers for Support Systems -- The Service Delivery Cycle -- Support, Documentation, and Management Systems -- Organizational Structure of the Average Provider -- Strategic Benefits of Advanced Support Systems -- Portfolio of Products and Services -- Challenges to Products and Infrastructures -- Basic Principles of Product and Service Creation -- Products and Services Portfolio -- Management Protocols -- Telecommunications-Oriented Management Protocols -- Middleware Solutions -- Enterprise-Oriented Management Protocols -- Agent Technologies -- Web Technology for Telecommunications Providers -- Lightweight Directory Access Protocol (LDAP) -- Customer Care and Billing Processes -- Customer Care -- The Customer Interface Management Process -- The Sales Process -- The Problem-Handling Process -- Customer QoS Management Process -- The Call-Rating and Discounting Process -- The Invoicing and Collection Process -- IP Billing Challenges and Solutions -- The Role of SS7 in Accounting -- Convergence in Billing -- The Economics of Billing -- Process of Consulting and Support (Professional Services) -- Provisioning and Order Processing -- The Inventory Management Process -- The Service Creation, Planning, and Development Process -- The Network Planning and Development Process -- The Network Provisioning Process -- The Service Ordering Process -- The Service Configuration Process.".
- catalog extent "xiii, 610 p. :".
- catalog hasFormat "OSS essentials.".
- catalog identifier "0471392405 (pbk. : alk. paper)".
- catalog isFormatOf "OSS essentials.".
- catalog issued "2001".
- catalog issued "c2001.".
- catalog language "eng".
- catalog publisher "New York : John Wiley,".
- catalog relation "OSS essentials.".
- catalog subject "004.67/8 21".
- catalog subject "Computer networks Management.".
- catalog subject "Computer technical support Data processing.".
- catalog subject "Internet service providers.".
- catalog subject "Open source software.".
- catalog subject "Support services (Management) Data processing.".
- catalog subject "TK5105.5 .T473 2001".
- catalog tableOfContents "Operations, Business, and Marketing Support Systems -- Status, Definitions, and Markets of Operations, Business, and Marketing Support Systems -- Market Drivers for Support Systems -- The Service Delivery Cycle -- Support, Documentation, and Management Systems -- Organizational Structure of the Average Provider -- Strategic Benefits of Advanced Support Systems -- Portfolio of Products and Services -- Challenges to Products and Infrastructures -- Basic Principles of Product and Service Creation -- Products and Services Portfolio -- Management Protocols -- Telecommunications-Oriented Management Protocols -- Middleware Solutions -- Enterprise-Oriented Management Protocols -- Agent Technologies -- Web Technology for Telecommunications Providers -- Lightweight Directory Access Protocol (LDAP) -- Customer Care and Billing Processes -- Customer Care -- The Customer Interface Management Process -- The Sales Process -- The Problem-Handling Process -- Customer QoS Management Process -- The Call-Rating and Discounting Process -- The Invoicing and Collection Process -- IP Billing Challenges and Solutions -- The Role of SS7 in Accounting -- Convergence in Billing -- The Economics of Billing -- Process of Consulting and Support (Professional Services) -- Provisioning and Order Processing -- The Inventory Management Process -- The Service Creation, Planning, and Development Process -- The Network Planning and Development Process -- The Network Provisioning Process -- The Service Ordering Process -- The Service Configuration Process.".
- catalog title "OSS essentials : support system solutions for service providers / Kornel Terplan.".
- catalog title "Operations Support Systems essentials".
- catalog type "text".