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• catalog abstract "Annotation If you don't take care of your customers, someone else will.-Tom Peters, In Search of ExcellenceNo one doubts the truth of Tom Peters's simple business axiom. While many project-based organizations pay lip service to customer satisfaction, however, their policies and reward systems focus on internal measures of success rather than customer relationships. How can project-based organizations be sure that they are setting the right goal-and rewarding behavior that will help achieve it?In Building Customer-Based Project Orga-nizations, project management gurus Jeffrey Pinto and Pekka Rouhiainen provide proven methods and techniques that help project organizations "get it right." The organization's primary goal, they say, is establishing and maintaining long-term relationships with customers. The authors demonstrate that the key to these relationships is a healthy climate between suppliers and customers-the supply chain. Pinto has spent years helping project-based firms succeed through careful management of their customers and suppliers. Drawing on this experience, he formulates principles that apply across business types, work equally well both within and between organizations, and are proven to keep customers coming back for more. Using examples of success from such stellar performers as General Electric, Ericsson, and Nokia, this book shows project-based firms how to use three business functions-customer service, project management, and supply chain management-to deliver greater value to the customer and the organization. The authors demonstrate how this approach leads to greater profitability by reducing time to market, trimming inventory and supplier costs, and minimizing product obsolescence. They also provide an implementation strategy for establishing customer focus and streamlining product development and supply chain operations. Building Customer-Based Project Organi-zations presents the key to success to managers responsible for an organization's supply chain, logistics, product development, and operations strategies. It also gives MBA students in business and engineering a vivid picture of how to implement and sustain successful project management in the real world.".
• catalog contributor b12084159.
• catalog contributor b12084160.
• catalog created "c2001.".
• catalog date "2001".
• catalog date "c2001.".
• catalog dateCopyrighted "c2001.".
• catalog description "Annotation".
• catalog description "Building Customer-Based Project Organi-zations presents the key to success to managers responsible for an organization's supply chain, logistics, product development, and operations strategies. It also gives MBA students in business and engineering a vivid picture of how to implement and sustain successful project management in the real world.".
• catalog description "Ch. 1. Why a Customer-Based Approach Matters -- Ch. 2. Background: The Challenge of Project-Based Work -- Ch. 3. What Is Project Success and Failure? -- Ch. 4. Project Critical Success Factors -- Ch. 5. Managing the Supply Chain for Projects -- Ch. 6. Value Chains and Projects -- Ch. 7. Project Stakeholder Analysis -- Ch. 8. Creating Customer-Based Project Organizations -- Ch. 9. Putting the Model to Work: The ARO Story -- Ch. 10. Building the Customer-Based Project Organization.".
• catalog description "If you don't take care of your customers, someone else will.-Tom Peters, In Search of ExcellenceNo one doubts the truth of Tom Peters's simple business axiom. While many project-based organizations pay lip service to customer satisfaction, however, their policies and reward systems focus on internal measures of success rather than customer relationships. How can project-based organizations be sure that they are setting the right goal-and rewarding behavior that will help achieve it?In Building Customer-Based Project Orga-nizations, project management gurus Jeffrey Pinto and Pekka Rouhiainen provide proven methods and techniques that help project organizations "get it right." The organization's primary goal, they say, is establishing and maintaining long-term relationships with customers. The authors demonstrate that the key to these relationships is a healthy climate between suppliers and customers-the supply chain. ".
• catalog description "Includes bibliographical references and index.".
• catalog description "Pinto has spent years helping project-based firms succeed through careful management of their customers and suppliers. Drawing on this experience, he formulates principles that apply across business types, work equally well both within and between organizations, and are proven to keep customers coming back for more. Using examples of success from such stellar performers as General Electric, Ericsson, and Nokia, this book shows project-based firms how to use three business functions-customer service, project management, and supply chain management-to deliver greater value to the customer and the organization. The authors demonstrate how this approach leads to greater profitability by reducing time to market, trimming inventory and supplier costs, and minimizing product obsolescence. They also provide an implementation strategy for establishing customer focus and streamlining product development and supply chain operations. ".
• catalog extent "xvi, 220 p. :".
• catalog identifier "0471385093 (cloth : alk. paper)".
• catalog issued "2001".
• catalog issued "c2001.".
• catalog language "eng".
• catalog publisher "New York : John Wiley & Sons,".
• catalog subject "658.4/04 21".
• catalog subject "Customer services.".
• catalog subject "HD69.P75 P5495 2001".
• catalog subject "Project management.".
• catalog tableOfContents "Ch. 1. Why a Customer-Based Approach Matters -- Ch. 2. Background: The Challenge of Project-Based Work -- Ch. 3. What Is Project Success and Failure? -- Ch. 4. Project Critical Success Factors -- Ch. 5. Managing the Supply Chain for Projects -- Ch. 6. Value Chains and Projects -- Ch. 7. Project Stakeholder Analysis -- Ch. 8. Creating Customer-Based Project Organizations -- Ch. 9. Putting the Model to Work: The ARO Story -- Ch. 10. Building the Customer-Based Project Organization.".
• catalog title "Building customer-based project organizations / Jeffrey K. Pinto, Pekka Rouhiainen.".
• catalog type "text".