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catalog abstract "CD-ROM contains: self-assessments, checklists, and worksheets from text.".
catalog contributor b12110993.
catalog created "c2001.".
catalog date "2001".
catalog date "c2001.".
catalog dateCopyrighted "c2001.".
catalog description "Basic Management Skills for Fostering Creativity 79 -- Implementing Creativity Ideas 80 -- Techniques for Stimulating Creativity 82 -- Generating Alternatives 83 -- Chapter 6 Conflict: Personality Resolution 85 -- Definition of Conflict 86 -- Examples of Causes of Conflicts 87 -- How Should I Handle Conflict? 88 -- Mediation and Arbitration 90 -- Chapter 7 Authority and Responsibility: Delegation through Trust 93 -- What Is Delegation of Authority? 94 -- Objectives of Delegation of Authority 94 -- Deciding What Tasks to Delegate 97 -- Chapter 8 The Review: Highlight Success, Shadow Failure 99 -- What Should a Performance Review Accomplish? 100 -- Self-Assessment as a Foundation for a Review 100 -- Five-Step Review Process 101 -- Review Skill Set 103 -- Writing a Review 103 -- Final Thoughts on Performance Reviews 108 -- Section 3 IT Team Management 111 -- Chapter 9".
catalog description "Basic Oral Communication Skills 194 -- Ambiguity Leads to More Babble 195 -- Practical Skills to Effective Communication 196 -- Oral Communication in Meetings 198 -- Chapter 17 Written Communication Skills for Everyone 203 -- Words as a Reflection of You 204 -- Written Technical Jargon Can Be More Night than Light 205 -- Importance of Technical Writing 205 -- Purposes for Writing 206 -- Basic Steps for Writing 207 -- Chapter 18 Presentation Skills for IT Team Unification 211 -- What Is a Presentation? 212 -- What Is the Basic Presentation Process? 213 -- What Can a Presentation Do for You? 214 -- Objectives of the Presentation 214 -- Developing a "Selling an Idea" Presentation 216 -- Developing an Informational Presentation 218 -- Developing a Presentation Using the Newspaper Metaphor 218 -- Developing the "Sandwich" Presentation 219 -- Developing the Visual Component of the Presentation 219 --".
catalog description "Basic Requirements for a Quality Plan 251 -- Managing Peer Reviews 252 -- Management of Configuration Control 253 -- Quality and the ISO 254 -- Use of Statistics for Quality 255 -- Management Involvement 256 -- Chapter 21 Risk Management to Identify the Holes 259 -- What Is a Risk? 260 -- What Is Risk Management? 260 -- What Is Risk Analysis? 261 -- Risk Source Identification 263 -- Risk Source Determination 264 -- Ask the Important Questions for Risk Management 266 -- Asking Basic Questions on Risk Management 267 -- Risk and Opportunity as Twins 269 -- Risks and Opportunities Documentation 269 -- Management Involvement 271 -- Risk Management Scenario: Installing a Firewall 271 -- Surveys and Checklists for Creating a Risk-Analysis Model 273 -- Chapter 22 Non-IT Computerized Management Tools 279 -- Use of a Professional Management Tool 280 -- Use of Excel to Manage 283 --".
catalog description "CD-ROM contains: self-assessments, checklists, and worksheets from text.".
catalog description "Care of Customer Relationships 171 -- Seven Skill Categories for Customer Negotiation 173 -- Customer's View of You as the IT Manager 175 -- Place the Customer First 175 -- Treat the Customer as Stakeholder 176 -- Customer and an IT Project 176 -- Customer Expectations Caused by the IT Manager 177 -- Customer Acceptance Process 178 -- Customer Involvement and Risks 178 -- Prepare Customer Presentations 179 -- Use Golden Opportunities 179 -- Management Involvement 180 -- Chapter 15 Mastery of Vendor Interrelationships 181 -- What Is a Vendor? 182 -- Selecting Vendors 182 -- Interviewing a Vendor 183 -- Negotiating with a Vendor 184 -- Managing Quality Control with a Vendor 184 -- Ensuring Required Vendor Documentation 187 -- Section 5 Communication Skills 189 -- Chapter 16 Oral Communication Skills for Comprehension of IT Jargon 193 -- Importance of Not Using Jargon 194 --".
catalog description "Delivery Skills for a Presentation 220 -- Self-Evaluation of a Presentation 221 -- Presentations for Upper Management 221 -- Intangibles of Presentation Skills 222 -- Section 6 Project Management Tools 225 -- Chapter 19 Time Management to Protect the End Date 229 -- What Is Time Management? 229 -- What Is a Time Estimate? 231 -- What Is a Schedule? 232 -- Five Steps to Develop a Schedule 233 -- Four Skills to Handle an Unrealistic Schedule 235 -- Thirteen Skills to Manage a Schedule 236 -- Three Skills to Handle Schedule Changes 238 -- Chapter 20 Quality Control Management Based on IT Standards 243 -- What Is Quality Control Management? 244 -- Managing So Quality Means Customer Satisfaction 246 -- Is Error Identification 246 -- Cost Consequence Determinations 248 -- Three Core Questions about Your Quality Control Process 248 -- Questions to Ask for a Quality Assurance and Control Process 249 --".
catalog description "Fundamental Foundation of IT Team Management 115 -- What Is a Team? 116 -- What Is Team Management? 116 -- What Is Group Dynamics? 118 -- Fifteen Factors that Make a Group a Team 120 -- Self Appraisal as a Team Manager 121 -- Appraisal of the Group as a Team 122 -- Group to Team Evolution 123 -- Management of the Irrational 126 -- Importance of Team Performance 127 -- Chapter 10 The Organizer: Placement of the Players 131 -- What Is an Organization? 132 -- Skills to Be an Organizer 133 -- What Does it Mean to Organize? 135 -- What Are the Dynamics of an Organization? 136 -- Identify Structure Types of Organizations 137 -- Paper Organization versus the Actual Organization 139 -- Decentralization Challenges to the Organization 141 -- Chapter 11 The Negotiator: Compromise the Small to Achieve the Large 143 -- What are Negotiations? 144 -- Individual and Group Negotiations 145 --".
catalog description "Managing Individuals 45 -- Chapter 3 Hiring 49 -- Skill Requirements for Interviewing 50 -- Assessing a Resume 54 -- Developing Questions for an Interview 54 -- The Interview Process 56 -- An Interview as a Team Effort 57 -- The Interview Follow-Up 58 -- Chapter 4 Motivation: Recognition of Potentials 61 -- What Is Motivating? 62 -- Personal Motivation Technique 62 -- Factors that Can Motivate 64 -- What are Some Motivating Techniques? 67 -- Techniques for Measuring the Level of Motivation 68 -- Managing Motivation 69 -- Basis of Motivation Is Communication 69 -- Having a "No Blame" System for Improving Motivation 70 -- Motivation of Individuals 70 -- Motivational Guidelines 71 -- People Need Praise 72 -- Techniques for Motivating Ambitious People 72 -- Chapter 5 Creativity: A Lost Resource 75 -- Using Creativity 76 -- Managing Creativity 77 --".
catalog description "Negotiating Skills Self-Assessment 330 -- Facilitating Skills Self-Assessment 331 -- Selling Skills Self-Assessment 333 -- Customer Awareness Skills Self-Assessment 334 -- Vendor Awareness Skills Self-Assessment 335 -- Oral Communication Skills Self-Assessment 336 -- Written Communication Skills Self-Assessment 337 -- Presentation Skills Self-Assessment 338 -- Time Management Self-Assessment 339 -- Time Management Self-Assessment of Meeting Skills 340 -- Quality Control Awareness Skills Self-Assessment 341 -- Quality Control and Deliverables Questions 342.".
catalog description "Preparing to Negotiate 146 -- What are the Dynamics of Negotiating? 146 -- Techniques for Negotiating 147 -- Skills to be a Negotiator 148 -- Tactics of a Win-Lose Negotiation 149 -- Chapter 12 The Facilitator: Balance of the Push and Pull of the Project Process 151 -- What Is Facilitating? 152 -- Skills of a Facilitator 152 -- Is Facilitating More than Touching and Feeling? 153 -- Creating an Environment for Facilitating 153 -- Potential Blocks to Facilitating 154 -- Chapter 13 The Salesperson: Sell the Ideas 157 -- What Does It Mean to Be a Salesperson? 158 -- Why Is Selling a Part of My Everyday Life? 159 -- Achieving Your Goals through Selling 159 -- Developing a Sales Strategy for IT 160 -- Preparing to Make the Sale 161 -- Selling through Effective and Efficient Communication 161 -- Managing Resistance to Your Ideas 163 -- Section 4 Customers and Vendors and an IT Project 167 -- Chapter 14".
catalog description "Section 1 Management Levels and Styles 1 -- Chapter 1 Management Levels 5 -- Operational Management Skills 6 -- Operational Manager's Profile for IT Project Management 8 -- Tactical (Project) Management Skills 13 -- Tactical Manager's Profile for IT Project Management 17 -- Strategic Management Skills -- Level 1 25 -- Strategic Manager's Profile for IT Project Management 26 -- Strategic Management Skills -- Level 2 28 -- On the CD-ROM 29 -- Chapter 2 Management Styles 31 -- Assessment and Discernment of Management Styles 33 -- You as a Dictator-Type Manager 35 -- You as a Boss-Type Manager 35 -- You as an Indian Chief-Type Manager 36 -- You as a Mentor-Type Manager 37 -- You as a Guru-Type Manager 38 -- Overview of an Organizer 39 -- Overview of a Negotiator 40 -- Overview of a Facilitator 41 -- Overview of a Salesperson 41 -- Impacts on Your People Management Skills 42 -- Section 2".
catalog description "System requirements: Intel 486 or higher; 16 MB RAM or higher (32 MB recommended); VGA/SVGA monitor; Windows 95/98/NT or Macintosh OS 7.0 or higher; Microsoft Work 6.0/95 or higher; Adobe Acrobat Reader 4.0 (included).".
catalog description "Use of PowerPoint to Manage 290 -- Use of Word to Manage 296 -- Summary of Your Use of Support Software Applications 301 -- Self-Assessments and Checklists 305 -- Why Am I at the Level I Am? 306 -- Working with People Self-Assessment 310 -- Ten Interview Questions for IS Consultants 311 -- Interviewing Self-Assessment 312 -- Job Specification 314 -- Example Interview Questions 314 -- Motivator Self-Assessment 315 -- Example Motivators 317 -- Motivation Worksheet 317 -- Three Assessments for Managing Creativity 318 -- Decision Making Self-Assessment 320 -- Handling Stress Self-Assessment 321 -- Delegating Skills Self-Assessment 323 -- Delegation Worksheet 323 -- Feedback Skills Self-Assessment 324 -- Termination Checklist 325 -- Review Skills Self-Assessment 326 -- Team Management Skills Self-Assessment 327 -- Team Assessment 327 -- Organizing Skills Self-Assessment 328 --".
catalog extent "xxxiv, 373 p. ;".
catalog identifier "0130320099".
catalog issued "2001".
catalog issued "c2001.".
catalog language "eng".
catalog publisher "Paramus, NJ : Prentice Hall,".
catalog requires "System requirements: Intel 486 or higher; 16 MB RAM or higher (32 MB recommended); VGA/SVGA monitor; Windows 95/98/NT or Macintosh OS 7.0 or higher; Microsoft Work 6.0/95 or higher; Adobe Acrobat Reader 4.0 (included).".
catalog subject "658 21".
catalog subject "HD30.213 .D67 2001".
catalog subject "Industrial management Data processing.".
catalog subject "Management information systems.".
catalog tableOfContents "Basic Management Skills for Fostering Creativity 79 -- Implementing Creativity Ideas 80 -- Techniques for Stimulating Creativity 82 -- Generating Alternatives 83 -- Chapter 6 Conflict: Personality Resolution 85 -- Definition of Conflict 86 -- Examples of Causes of Conflicts 87 -- How Should I Handle Conflict? 88 -- Mediation and Arbitration 90 -- Chapter 7 Authority and Responsibility: Delegation through Trust 93 -- What Is Delegation of Authority? 94 -- Objectives of Delegation of Authority 94 -- Deciding What Tasks to Delegate 97 -- Chapter 8 The Review: Highlight Success, Shadow Failure 99 -- What Should a Performance Review Accomplish? 100 -- Self-Assessment as a Foundation for a Review 100 -- Five-Step Review Process 101 -- Review Skill Set 103 -- Writing a Review 103 -- Final Thoughts on Performance Reviews 108 -- Section 3 IT Team Management 111 -- Chapter 9".
catalog tableOfContents "Basic Oral Communication Skills 194 -- Ambiguity Leads to More Babble 195 -- Practical Skills to Effective Communication 196 -- Oral Communication in Meetings 198 -- Chapter 17 Written Communication Skills for Everyone 203 -- Words as a Reflection of You 204 -- Written Technical Jargon Can Be More Night than Light 205 -- Importance of Technical Writing 205 -- Purposes for Writing 206 -- Basic Steps for Writing 207 -- Chapter 18 Presentation Skills for IT Team Unification 211 -- What Is a Presentation? 212 -- What Is the Basic Presentation Process? 213 -- What Can a Presentation Do for You? 214 -- Objectives of the Presentation 214 -- Developing a "Selling an Idea" Presentation 216 -- Developing an Informational Presentation 218 -- Developing a Presentation Using the Newspaper Metaphor 218 -- Developing the "Sandwich" Presentation 219 -- Developing the Visual Component of the Presentation 219 --".
catalog tableOfContents "Basic Requirements for a Quality Plan 251 -- Managing Peer Reviews 252 -- Management of Configuration Control 253 -- Quality and the ISO 254 -- Use of Statistics for Quality 255 -- Management Involvement 256 -- Chapter 21 Risk Management to Identify the Holes 259 -- What Is a Risk? 260 -- What Is Risk Management? 260 -- What Is Risk Analysis? 261 -- Risk Source Identification 263 -- Risk Source Determination 264 -- Ask the Important Questions for Risk Management 266 -- Asking Basic Questions on Risk Management 267 -- Risk and Opportunity as Twins 269 -- Risks and Opportunities Documentation 269 -- Management Involvement 271 -- Risk Management Scenario: Installing a Firewall 271 -- Surveys and Checklists for Creating a Risk-Analysis Model 273 -- Chapter 22 Non-IT Computerized Management Tools 279 -- Use of a Professional Management Tool 280 -- Use of Excel to Manage 283 --".
catalog tableOfContents "Care of Customer Relationships 171 -- Seven Skill Categories for Customer Negotiation 173 -- Customer's View of You as the IT Manager 175 -- Place the Customer First 175 -- Treat the Customer as Stakeholder 176 -- Customer and an IT Project 176 -- Customer Expectations Caused by the IT Manager 177 -- Customer Acceptance Process 178 -- Customer Involvement and Risks 178 -- Prepare Customer Presentations 179 -- Use Golden Opportunities 179 -- Management Involvement 180 -- Chapter 15 Mastery of Vendor Interrelationships 181 -- What Is a Vendor? 182 -- Selecting Vendors 182 -- Interviewing a Vendor 183 -- Negotiating with a Vendor 184 -- Managing Quality Control with a Vendor 184 -- Ensuring Required Vendor Documentation 187 -- Section 5 Communication Skills 189 -- Chapter 16 Oral Communication Skills for Comprehension of IT Jargon 193 -- Importance of Not Using Jargon 194 --".
catalog tableOfContents "Delivery Skills for a Presentation 220 -- Self-Evaluation of a Presentation 221 -- Presentations for Upper Management 221 -- Intangibles of Presentation Skills 222 -- Section 6 Project Management Tools 225 -- Chapter 19 Time Management to Protect the End Date 229 -- What Is Time Management? 229 -- What Is a Time Estimate? 231 -- What Is a Schedule? 232 -- Five Steps to Develop a Schedule 233 -- Four Skills to Handle an Unrealistic Schedule 235 -- Thirteen Skills to Manage a Schedule 236 -- Three Skills to Handle Schedule Changes 238 -- Chapter 20 Quality Control Management Based on IT Standards 243 -- What Is Quality Control Management? 244 -- Managing So Quality Means Customer Satisfaction 246 -- Is Error Identification 246 -- Cost Consequence Determinations 248 -- Three Core Questions about Your Quality Control Process 248 -- Questions to Ask for a Quality Assurance and Control Process 249 --".
catalog tableOfContents "Fundamental Foundation of IT Team Management 115 -- What Is a Team? 116 -- What Is Team Management? 116 -- What Is Group Dynamics? 118 -- Fifteen Factors that Make a Group a Team 120 -- Self Appraisal as a Team Manager 121 -- Appraisal of the Group as a Team 122 -- Group to Team Evolution 123 -- Management of the Irrational 126 -- Importance of Team Performance 127 -- Chapter 10 The Organizer: Placement of the Players 131 -- What Is an Organization? 132 -- Skills to Be an Organizer 133 -- What Does it Mean to Organize? 135 -- What Are the Dynamics of an Organization? 136 -- Identify Structure Types of Organizations 137 -- Paper Organization versus the Actual Organization 139 -- Decentralization Challenges to the Organization 141 -- Chapter 11 The Negotiator: Compromise the Small to Achieve the Large 143 -- What are Negotiations? 144 -- Individual and Group Negotiations 145 --".
catalog tableOfContents "Managing Individuals 45 -- Chapter 3 Hiring 49 -- Skill Requirements for Interviewing 50 -- Assessing a Resume 54 -- Developing Questions for an Interview 54 -- The Interview Process 56 -- An Interview as a Team Effort 57 -- The Interview Follow-Up 58 -- Chapter 4 Motivation: Recognition of Potentials 61 -- What Is Motivating? 62 -- Personal Motivation Technique 62 -- Factors that Can Motivate 64 -- What are Some Motivating Techniques? 67 -- Techniques for Measuring the Level of Motivation 68 -- Managing Motivation 69 -- Basis of Motivation Is Communication 69 -- Having a "No Blame" System for Improving Motivation 70 -- Motivation of Individuals 70 -- Motivational Guidelines 71 -- People Need Praise 72 -- Techniques for Motivating Ambitious People 72 -- Chapter 5 Creativity: A Lost Resource 75 -- Using Creativity 76 -- Managing Creativity 77 --".
catalog tableOfContents "Negotiating Skills Self-Assessment 330 -- Facilitating Skills Self-Assessment 331 -- Selling Skills Self-Assessment 333 -- Customer Awareness Skills Self-Assessment 334 -- Vendor Awareness Skills Self-Assessment 335 -- Oral Communication Skills Self-Assessment 336 -- Written Communication Skills Self-Assessment 337 -- Presentation Skills Self-Assessment 338 -- Time Management Self-Assessment 339 -- Time Management Self-Assessment of Meeting Skills 340 -- Quality Control Awareness Skills Self-Assessment 341 -- Quality Control and Deliverables Questions 342.".
catalog tableOfContents "Preparing to Negotiate 146 -- What are the Dynamics of Negotiating? 146 -- Techniques for Negotiating 147 -- Skills to be a Negotiator 148 -- Tactics of a Win-Lose Negotiation 149 -- Chapter 12 The Facilitator: Balance of the Push and Pull of the Project Process 151 -- What Is Facilitating? 152 -- Skills of a Facilitator 152 -- Is Facilitating More than Touching and Feeling? 153 -- Creating an Environment for Facilitating 153 -- Potential Blocks to Facilitating 154 -- Chapter 13 The Salesperson: Sell the Ideas 157 -- What Does It Mean to Be a Salesperson? 158 -- Why Is Selling a Part of My Everyday Life? 159 -- Achieving Your Goals through Selling 159 -- Developing a Sales Strategy for IT 160 -- Preparing to Make the Sale 161 -- Selling through Effective and Efficient Communication 161 -- Managing Resistance to Your Ideas 163 -- Section 4 Customers and Vendors and an IT Project 167 -- Chapter 14".
catalog tableOfContents "Section 1 Management Levels and Styles 1 -- Chapter 1 Management Levels 5 -- Operational Management Skills 6 -- Operational Manager's Profile for IT Project Management 8 -- Tactical (Project) Management Skills 13 -- Tactical Manager's Profile for IT Project Management 17 -- Strategic Management Skills -- Level 1 25 -- Strategic Manager's Profile for IT Project Management 26 -- Strategic Management Skills -- Level 2 28 -- On the CD-ROM 29 -- Chapter 2 Management Styles 31 -- Assessment and Discernment of Management Styles 33 -- You as a Dictator-Type Manager 35 -- You as a Boss-Type Manager 35 -- You as an Indian Chief-Type Manager 36 -- You as a Mentor-Type Manager 37 -- You as a Guru-Type Manager 38 -- Overview of an Organizer 39 -- Overview of a Negotiator 40 -- Overview of a Facilitator 41 -- Overview of a Salesperson 41 -- Impacts on Your People Management Skills 42 -- Section 2".
catalog tableOfContents "Use of PowerPoint to Manage 290 -- Use of Word to Manage 296 -- Summary of Your Use of Support Software Applications 301 -- Self-Assessments and Checklists 305 -- Why Am I at the Level I Am? 306 -- Working with People Self-Assessment 310 -- Ten Interview Questions for IS Consultants 311 -- Interviewing Self-Assessment 312 -- Job Specification 314 -- Example Interview Questions 314 -- Motivator Self-Assessment 315 -- Example Motivators 317 -- Motivation Worksheet 317 -- Three Assessments for Managing Creativity 318 -- Decision Making Self-Assessment 320 -- Handling Stress Self-Assessment 321 -- Delegating Skills Self-Assessment 323 -- Delegation Worksheet 323 -- Feedback Skills Self-Assessment 324 -- Termination Checklist 325 -- Review Skills Self-Assessment 326 -- Team Management Skills Self-Assessment 327 -- Team Assessment 327 -- Organizing Skills Self-Assessment 328 --".
catalog title "Management skills for IT professionals / George M. Doss.".
catalog type "text".