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- catalog abstract ""In Taking Care of eBusiness, Siebel Systems' founder, chairman, and CEO, Tom Siebel, shows how market leaders are applying information and communication technology to better understand and satisfy their customers. Thanks to today's eBusiness technology, organizations can conduct business in any way their customers want - anytime, anywhere, in any language and currency, and through any channel. In today's competitive climate, that ability, says Siebel, is no longer just an option - it is a matter of business survival." "Illustrated with detailed case studies that take an insider's look at the eBusiness strategies of companies such as Chase, Dow Chemical, Honeywell, Quick & Reilly, and others, Taking Care of eBusiness is nothing less than a manifesto for success in today's hypercompetitive marketplace."--Jacket.".
- catalog contributor b12153484.
- catalog created "2001.".
- catalog date "2001".
- catalog date "2001.".
- catalog dateCopyrighted "2001.".
- catalog description ""Illustrated with detailed case studies that take an insider's look at the eBusiness strategies of companies such as Chase, Dow Chemical, Honeywell, Quick & Reilly, and others, Taking Care of eBusiness is nothing less than a manifesto for success in today's hypercompetitive marketplace."--Jacket.".
- catalog description ""In Taking Care of eBusiness, Siebel Systems' founder, chairman, and CEO, Tom Siebel, shows how market leaders are applying information and communication technology to better understand and satisfy their customers. Thanks to today's eBusiness technology, organizations can conduct business in any way their customers want - anytime, anywhere, in any language and currency, and through any channel. In today's competitive climate, that ability, says Siebel, is no longer just an option - it is a matter of business survival."".
- catalog description "Includes bibliographical references (p. [247]-248) and index.".
- catalog description "eBusiness for a Customer-Driven World -- What Is eBusiness? -- eBusiness, Not eCommerce -- The New Competitive Reality -- The Value of Customer Loyalty -- eBusiness Addresses the Root Problems of Weak Customer Relationships -- eBusiness for the Public Sector -- How to Become an eBusiness -- The Eight Essential Principles of eBusiness -- Principle One: Know Your Customer -- One eBusiness Leader's Experience--IBM: Customer-Focused e-Business Enables Integrated Solutions for Customers -- Principle Two: Use Multiple Channels to Interact with Customers -- One eBusiness Leader's Experience--Threadneedle Investment Services: Investing in Customer Satisfaction -- Principle Three: Personalize the Customer Experience -- One eBusiness Leader's Experience--WorldCom: From Selling Long-Distance Service to Selling Complete Communications Solutions -- Principle Four: Optimize the Value of Every Customer -- One eBusiness Leader's Experience--Telstra Corporation: From Old-Fashioned Monopoly to Customer-centric eBusiness -- Principle Five: Focus on 100 Percent Customer Satisfaction -- One eBusiness Leader's Experience--Marriott International: Managing Customer Demand -- Principle Six: Develop and Maintain a Global, Customer-centric eBusiness Architecture -- One eBusiness Leader's Experience--Honeywell International, Inc.: Enhancing the Customer Experience -- Principle Seven: Leverage and Extend the Ecosystem -- One eBusiness Leader's Experience--Chase Manhattan: The Right Relationship Is Everything.".
- catalog extent "ix, 257 p. :".
- catalog identifier "0385502273".
- catalog issued "2001".
- catalog issued "2001.".
- catalog language "eng".
- catalog publisher "New York : Currency,".
- catalog subject "658.8/4 21".
- catalog subject "Electronic commerce.".
- catalog subject "HF5548.32 .S543 2001".
- catalog subject "Strategic planinig.".
- catalog subject "Strategic planning.".
- catalog subject "Success in business.".
- catalog tableOfContents "eBusiness for a Customer-Driven World -- What Is eBusiness? -- eBusiness, Not eCommerce -- The New Competitive Reality -- The Value of Customer Loyalty -- eBusiness Addresses the Root Problems of Weak Customer Relationships -- eBusiness for the Public Sector -- How to Become an eBusiness -- The Eight Essential Principles of eBusiness -- Principle One: Know Your Customer -- One eBusiness Leader's Experience--IBM: Customer-Focused e-Business Enables Integrated Solutions for Customers -- Principle Two: Use Multiple Channels to Interact with Customers -- One eBusiness Leader's Experience--Threadneedle Investment Services: Investing in Customer Satisfaction -- Principle Three: Personalize the Customer Experience -- One eBusiness Leader's Experience--WorldCom: From Selling Long-Distance Service to Selling Complete Communications Solutions -- Principle Four: Optimize the Value of Every Customer -- One eBusiness Leader's Experience--Telstra Corporation: From Old-Fashioned Monopoly to Customer-centric eBusiness -- Principle Five: Focus on 100 Percent Customer Satisfaction -- One eBusiness Leader's Experience--Marriott International: Managing Customer Demand -- Principle Six: Develop and Maintain a Global, Customer-centric eBusiness Architecture -- One eBusiness Leader's Experience--Honeywell International, Inc.: Enhancing the Customer Experience -- Principle Seven: Leverage and Extend the Ecosystem -- One eBusiness Leader's Experience--Chase Manhattan: The Right Relationship Is Everything.".
- catalog title "Taking care of ebusiness : how today's market leaders are increasing revenue, productivity, and customer satisfaction / Thomas M. Siebel.".
- catalog type "Beispielsammlung. swd".
- catalog type "text".