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- catalog abstract ""UPS ... 3M ... Caterpillar ... Among today's foremost global corporations, these members of Fortune's most-admired companies list have established reputations for combining exceptional customer value with impressive corporate profits. ValueSpace goes behind the scenes of these and other customer loyalty leaders, discussing strategy with senior executives - and observing those strategies in action - to construct a blueprint for market success in today's fiercely competitive, global business environment." "What emerges is a portrait of corporate success, of gaining maximum value from each corporate resource and passing that value along - to customers, shareholders, and employees alike." "Decision makers at every level can look to these illuminating interviews and analyses to discover specific answers and proven solutions."--Jacket.".
- catalog alternative "Value space".
- catalog contributor b12242590.
- catalog contributor b12242591.
- catalog created "c2001.".
- catalog date "2001".
- catalog date "c2001.".
- catalog dateCopyrighted "c2001.".
- catalog description ""UPS ... 3M ... Caterpillar ... Among today's foremost global corporations, these members of Fortune's most-admired companies list have established reputations for combining exceptional customer value with impressive corporate profits. ValueSpace goes behind the scenes of these and other customer loyalty leaders, discussing strategy with senior executives - and observing those strategies in action - to construct a blueprint for market success in today's fiercely competitive, global business environment." "What emerges is a portrait of corporate success, of gaining maximum value from each corporate resource and passing that value along - to customers, shareholders, and employees alike." "Decision makers at every level can look to these illuminating interviews and analyses to discover specific answers and proven solutions."--Jacket.".
- catalog description "Includes bibliographical references and index.".
- catalog description "ValueSpace: A Mandate for Value Creation -- ValueSpace: The Magic Land for Winning Customers -- A Framework for Creating ValueSpace -- Understanding ValueSpace Strategy -- Customer Centeredness: The Launching Pad for ValueSpace -- Performance ValueSpace -- Price ValueSpace -- Personalization ValueSpace -- ValueSpace Expanders -- Three Company Profiles in ValueSpace -- Caterpillar, Inc.: Rock-Solid ValueSpace from Yellow Iron -- United Parcel Service: Big Brown's Package for Customer ValueSpace -- Fossil: Crafting Customer ValueSpace in Niche Markets -- A Blueprint for Action -- ValueSpace Building Processes -- Customer Value, Value Discipline, and the Pursuit of Excellence -- A Roadmap for Action -- Epilogue: ValueSpace: The Science and the Art.".
- catalog extent "xii, 265 p. :".
- catalog identifier "0071375279 :".
- catalog issued "2001".
- catalog issued "c2001.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "HF5415.335 .M58 2001".
- catalog tableOfContents "ValueSpace: A Mandate for Value Creation -- ValueSpace: The Magic Land for Winning Customers -- A Framework for Creating ValueSpace -- Understanding ValueSpace Strategy -- Customer Centeredness: The Launching Pad for ValueSpace -- Performance ValueSpace -- Price ValueSpace -- Personalization ValueSpace -- ValueSpace Expanders -- Three Company Profiles in ValueSpace -- Caterpillar, Inc.: Rock-Solid ValueSpace from Yellow Iron -- United Parcel Service: Big Brown's Package for Customer ValueSpace -- Fossil: Crafting Customer ValueSpace in Niche Markets -- A Blueprint for Action -- ValueSpace Building Processes -- Customer Value, Value Discipline, and the Pursuit of Excellence -- A Roadmap for Action -- Epilogue: ValueSpace: The Science and the Art.".
- catalog title "Value space".
- catalog title "ValueSpace : winning the battle for market leadership : lessons from the world's most admired companies / Banwari Mittal, Jagdish N. Sheth.".
- catalog type "text".