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- catalog contributor b12242616.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes bibliographical references (p. 281-283) and index.".
- catalog extent "xxiv, 307 p. :".
- catalog identifier "0201730626".
- catalog isPartOf "Addison-Wesley information technology series".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "Boston : Addison-Wesley,".
- catalog subject "658.8/12 21".
- catalog subject "Customer relations Management.".
- catalog subject "HF5415.5 .D93 2002".
- catalog title "The CRM handbook : a business guide to customer relationship management / Jill Dyché.".
- catalog type "text".