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- catalog contributor b12267063.
- catalog created "c2001.".
- catalog date "2001".
- catalog date "c2001.".
- catalog dateCopyrighted "c2001.".
- catalog description "Includes bibliographical references (p. 199-202) and index.".
- catalog extent "xiii, 213 p. :".
- catalog identifier "1578512050 (alk. paper)".
- catalog issued "2001".
- catalog issued "c2001.".
- catalog language "eng".
- catalog publisher "Boston : Harvard Business School Press,".
- catalog subject "658.8/12 21".
- catalog subject "Customer loyalty.".
- catalog subject "Customer relations.".
- catalog subject "Employee loyalty.".
- catalog subject "HF5415.525 .R45 2001".
- catalog subject "Leadership.".
- catalog title "Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.".
- catalog type "text".