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- catalog audience "Intended audience : professional.".
- catalog contributor b12339588.
- catalog contributor b12339589.
- catalog contributor b12339590.
- catalog created "p1998.".
- catalog date "1998".
- catalog date "p1998.".
- catalog dateCopyrighted "p1998.".
- catalog description "Intended audience : professional.".
- catalog extent "1 sound cassette :".
- catalog identifier "0875844480".
- catalog isPartOf "Audio business book summaries from Harvard Business School Press".
- catalog issued "1998".
- catalog issued "p1998.".
- catalog language "eng".
- catalog publisher "Boston, MA : Harvard Business School Press,".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "Job satisfaction.".
- catalog subject "Labor productivity.".
- catalog subject "Loyalty.".
- catalog title "The loyalty effect [sound recording] : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld.".
- catalog type "Audiotapes. local".
- catalog type "sound".