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- catalog contributor b12361104.
- catalog created "2001.".
- catalog date "2001".
- catalog date "2001.".
- catalog dateCopyrighted "2001.".
- catalog description "1. Workplace culture. The culture of inevitability. Strategy: defining 'violence'. The 'a part of the job' culture. The no-value culture. Implementing change. Strategy: the concept of zero tolerance. Strategy: sanctions. Influencing workplace culture -- individual level. Influencing public opinion -- 2. Causes of aggression -- 3. Assessing risk. What the law requires. A definition of violence. What elements make up a risk assessment? Risk assessment -- the format. Applying the model -- 4. Organisational responses to violence towards staff. Under-reporting. Proactive approaches -- 5. Managing aggression. pt. A. The effective use of body language. pt. B. Assertiveness. pt. C. Defusion techniques. pt. D. Physical interventions.".
- catalog description "Includes bibliographical references (p. [178]-181) and index.".
- catalog extent "ix, 184 p. ;".
- catalog identifier "0415243793".
- catalog identifier "0415243807 (pbk.)".
- catalog isPartOf "The social work skills series".
- catalog issued "2001".
- catalog issued "2001.".
- catalog language "eng".
- catalog publisher "London ; New York : Routledge,".
- catalog subject "650.1/3 21".
- catalog subject "Aggressiveness.".
- catalog subject "Anger in the workplace.".
- catalog subject "HF5549.5.E43 B728 2001".
- catalog subject "Violence in the workplace.".
- catalog tableOfContents "1. Workplace culture. The culture of inevitability. Strategy: defining 'violence'. The 'a part of the job' culture. The no-value culture. Implementing change. Strategy: the concept of zero tolerance. Strategy: sanctions. Influencing workplace culture -- individual level. Influencing public opinion -- 2. Causes of aggression -- 3. Assessing risk. What the law requires. A definition of violence. What elements make up a risk assessment? Risk assessment -- the format. Applying the model -- 4. Organisational responses to violence towards staff. Under-reporting. Proactive approaches -- 5. Managing aggression. pt. A. The effective use of body language. pt. B. Assertiveness. pt. C. Defusion techniques. pt. D. Physical interventions.".
- catalog title "Managing aggression / Ray Braithwaite.".
- catalog type "text".