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- catalog contributor b12367180.
- catalog created "c2001.".
- catalog date "2001".
- catalog date "c2001.".
- catalog dateCopyrighted "c2001.".
- catalog description "Includes bibliographical references.".
- catalog extent "ix, 150 p. ;".
- catalog identifier "1868881687 (pbk.)".
- catalog issued "2001".
- catalog issued "c2001.".
- catalog language "eng".
- catalog publisher "Pretoria : Unisa Press,".
- catalog spatial "Africa.".
- catalog subject "Customer services Africa.".
- catalog subject "HF5415.5 .S555 2001".
- catalog title "Signposts to service excellence : the African paradigm / Shepherd Shonhiwa.".
- catalog type "text".