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- catalog contributor b12422889.
- catalog created "2001.".
- catalog date "2001".
- catalog date "2001.".
- catalog dateCopyrighted "2001.".
- catalog description "Includes bibliographical references (p. 311-333).".
- catalog description "Thesis (Ph. D.)--Svenska handelshögskolan, 2001.".
- catalog extent "335 p. :".
- catalog identifier "9515556880".
- catalog isPartOf "Ekonomi och samhälle (Svenska handelshögskolan (Helsinki, Finland)) ; nr 94.".
- catalog isPartOf "Ekonomi och samhälle ; nr 94".
- catalog issued "2001".
- catalog issued "2001.".
- catalog language "eng".
- catalog publisher "Helsingfors : Swedish School of Economics and Business Administration,".
- catalog subject "Business.".
- catalog subject "Critical incident technique.".
- catalog subject "Critical incidents.".
- catalog subject "Internal relationships.".
- catalog subject "Marketing.".
- catalog subject "Relationship marketing.".
- catalog title "Negative internal critical-incident processes : windows on relationship change / Päivi Voima.".
- catalog type "text".