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- catalog contributor b12450563.
- catalog contributor b12450564.
- catalog contributor b12450565.
- catalog contributor b12450566.
- catalog contributor b12450567.
- catalog created "c2001.".
- catalog date "2001".
- catalog date "c2001.".
- catalog dateCopyrighted "c2001.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Service markets and the Internet / John Deighton -- Putting the service-profit chain to work / James L. Heskett, W. Earl Sasser Jr., ... [et al.] -- VerticalNet (www.verticalnet.com) / Das Narayandas.".
- catalog extent "xvii, 717 p. :".
- catalog identifier "0130173924".
- catalog issued "2001".
- catalog issued "c2001.".
- catalog language "eng".
- catalog publisher "Upper Saddle River, NJ : Prentice Hall,".
- catalog subject "658.8 21".
- catalog subject "HF5415.122 .L68 2001".
- catalog subject "Professions Marketing.".
- catalog subject "Service industries Marketing.".
- catalog tableOfContents "Service markets and the Internet / John Deighton -- Putting the service-profit chain to work / James L. Heskett, W. Earl Sasser Jr., ... [et al.] -- VerticalNet (www.verticalnet.com) / Das Narayandas.".
- catalog title "Services marketing : people, technology, strategy / Christopher H. Lovelock.".
- catalog type "text".