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• catalog abstract "Workplaces are filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This communications consultant details specific techniques for handling them, with scenarios for every situation.--From publisher description.".
• catalog contributor b12521973.
• catalog created "c2002.".
• catalog date "2002".
• catalog date "c2002.".
• catalog dateCopyrighted "c2002.".
• catalog description "Dealing with hostile or angry people -- Dealing with pushy or presumptuous people -- Dealing with deceitful or underhanded people -- Dealing with shrewd or manipulative people -- Dealing with rude or abrasive people -- Dealing with egotistical or self-centered people -- Dealing with procrastinating or vacillating people -- Dealing with rigid or obstinate people -- Dealing with tight-lipped or taciturn people -- Dealing with complaining or critical people -- 26 tactful phrases to help you confront difficult people.".
• catalog description "Part 1: Dealing with hostile or angry people. When your boss is belligerent. Computer spies ; Browbeaters ; Sadists ; When your colleagues are belligerent. Raging bulls ; Tacklers ; Enviers ; Squelchers ; Intimidators ; When your subordinates are belligerent. Bushwackers ; Hotheads ; Revengers ; Quitters -- Part 2: Dealing with pushy or presumptuous people. When your boss is arrogant. Usurpers ; Fame claimers ; Blockers ; Checklist for offering unsolicited ideas and proposals ; When your colleagues are arrogant. Moochers ; Battering rams ; Zealots ; Competitors ; When your subordinates are arrogant. Rule benders ; Clansmen ; Commandants -- Part 3: Dealing with deceitful or underhanded people. When your boss is deceptive. Hypocrites ; Welchers ; Backpedalers ; Forked tongues ; When your colleagues are deceptive. Brain-pickers ; Backstabbers ; Underminers ; When your subordinates are deceptive. Saboteurs ; Foxes ; Bluffers ; Instigators -- ".
• catalog description "Part 4: Dealing with shrewd or manipulative people. When your boss is exploitive. Whip-crackers ; Connivers ; Camouflagers ; Flatterers ; When your colleagues are exploitive. Spellbinders ; Imposers ; Duck and divers ; Operators ; When your subordinates are exploitive. Bootlickers ; Snitchers ; Rumor mongers -- Part 5: Dealing with rude or abrasive people. When your boss is discourteous. Clods ; Ridiculers ; Condescenders ; When your colleagues are discourteous. Interrupters ; Left-handed complimenters ; Insulters ; When your subordinates are discourteous ; Free spirits ; Snippy talkers ; Defiers ; Needlers -- Part 6: Dealing with egotistical or self-centered people. When your boss is self-seeking. Talent wasters ; Brush-offs ; Neglector ; Show-offs ; When your colleagues are self-seeking. One-uppers ; Know-it-alls ; Pulley operators ; When your subordinates are self-seeking. Empire builders ; Prima donnas ; Magnifiers -- ".
• catalog description "Part 7: Dealing with procrastinating or vacillating people. When your boss causes delays. Put-offs ; Helter-skelters ; Overcommitters ; Chameleons ; When your colleagues cause delays. Socializers ; Perfectionists ; Dawdlers ; When your subordinates cause delays. Checklist for dealing with procrastinators ; Clockwatchers ; Duds ; Rebels -- Part 8: Dealing with rigid or obstinate people. When your boss is unbending. ; Comma counters ; Inflexibles ; Pigheads ; When your colleagues are unbending. Killjoys ; Chapter and versers ; Stiff-necks ; When your subordinates are unbending. Silent screwups ; Stubborn mules ; Clingers -- ".
• catalog description "Part 9: Dealing with tight-lipped or taciturn people. When your boss is uncommunicative. Icebergs ; Clams ; Evaders ; When your colleagues are uncommunicative. Skeptics ; Withholders ; Glarer-starers ; When your subordinates are uncommunicative. Grinners ; Worrywarts ; Tongue-tieds ; Part 10: Dealing with complaining or critical people. When your boss is a fault-finder. Nitpickers ; Checklist to improve your listening skills and responses ; Guilt ladlers ; Hanging judges ; Meat grinders ; When your colleagues are fault-finders. Squawkers ; Supersensitives ; Checklist for dealing with supersensitives ; Wisecrackers ; Wet blankets ; When your subordinates are fault-finders. Blame shifters ; Whiners ; Self-beraters ; Martyrs -- 26 tactful phrases to help you confront difficult people.".
• catalog description "Workplaces are filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This communications consultant details specific techniques for handling them, with scenarios for every situation.--From publisher description.".
• catalog extent "xvi, 319 p. ;".
• catalog hasFormat "Working with difficult people.".
• catalog identifier "0735202915 (pbk.)".
• catalog isFormatOf "Working with difficult people.".
• catalog issued "2002".
• catalog issued "c2002.".
• catalog language "eng".
• catalog publisher "Paramus, NJ : Prentice Hall,".
• catalog relation "Working with difficult people.".
• catalog subject "650.1/3 21".
• catalog subject "Conflict management.".
• catalog subject "HD42 .S65 2002".
• catalog subject "Interpersonal conflict.".
• catalog subject "Interpersonal relations.".
• catalog tableOfContents "Dealing with hostile or angry people -- Dealing with pushy or presumptuous people -- Dealing with deceitful or underhanded people -- Dealing with shrewd or manipulative people -- Dealing with rude or abrasive people -- Dealing with egotistical or self-centered people -- Dealing with procrastinating or vacillating people -- Dealing with rigid or obstinate people -- Dealing with tight-lipped or taciturn people -- Dealing with complaining or critical people -- 26 tactful phrases to help you confront difficult people.".
• catalog tableOfContents "Part 1: Dealing with hostile or angry people. When your boss is belligerent. Computer spies ; Browbeaters ; Sadists ; When your colleagues are belligerent. Raging bulls ; Tacklers ; Enviers ; Squelchers ; Intimidators ; When your subordinates are belligerent. Bushwackers ; Hotheads ; Revengers ; Quitters -- Part 2: Dealing with pushy or presumptuous people. When your boss is arrogant. Usurpers ; Fame claimers ; Blockers ; Checklist for offering unsolicited ideas and proposals ; When your colleagues are arrogant. Moochers ; Battering rams ; Zealots ; Competitors ; When your subordinates are arrogant. Rule benders ; Clansmen ; Commandants -- Part 3: Dealing with deceitful or underhanded people. When your boss is deceptive. Hypocrites ; Welchers ; Backpedalers ; Forked tongues ; When your colleagues are deceptive. Brain-pickers ; Backstabbers ; Underminers ; When your subordinates are deceptive. Saboteurs ; Foxes ; Bluffers ; Instigators -- ".
• catalog tableOfContents "Part 4: Dealing with shrewd or manipulative people. When your boss is exploitive. Whip-crackers ; Connivers ; Camouflagers ; Flatterers ; When your colleagues are exploitive. Spellbinders ; Imposers ; Duck and divers ; Operators ; When your subordinates are exploitive. Bootlickers ; Snitchers ; Rumor mongers -- Part 5: Dealing with rude or abrasive people. When your boss is discourteous. Clods ; Ridiculers ; Condescenders ; When your colleagues are discourteous. Interrupters ; Left-handed complimenters ; Insulters ; When your subordinates are discourteous ; Free spirits ; Snippy talkers ; Defiers ; Needlers -- Part 6: Dealing with egotistical or self-centered people. When your boss is self-seeking. Talent wasters ; Brush-offs ; Neglector ; Show-offs ; When your colleagues are self-seeking. One-uppers ; Know-it-alls ; Pulley operators ; When your subordinates are self-seeking. Empire builders ; Prima donnas ; Magnifiers -- ".
• catalog tableOfContents "Part 7: Dealing with procrastinating or vacillating people. When your boss causes delays. Put-offs ; Helter-skelters ; Overcommitters ; Chameleons ; When your colleagues cause delays. Socializers ; Perfectionists ; Dawdlers ; When your subordinates cause delays. Checklist for dealing with procrastinators ; Clockwatchers ; Duds ; Rebels -- Part 8: Dealing with rigid or obstinate people. When your boss is unbending. ; Comma counters ; Inflexibles ; Pigheads ; When your colleagues are unbending. Killjoys ; Chapter and versers ; Stiff-necks ; When your subordinates are unbending. Silent screwups ; Stubborn mules ; Clingers -- ".
• catalog tableOfContents "Part 9: Dealing with tight-lipped or taciturn people. When your boss is uncommunicative. Icebergs ; Clams ; Evaders ; When your colleagues are uncommunicative. Skeptics ; Withholders ; Glarer-starers ; When your subordinates are uncommunicative. Grinners ; Worrywarts ; Tongue-tieds ; Part 10: Dealing with complaining or critical people. When your boss is a fault-finder. Nitpickers ; Checklist to improve your listening skills and responses ; Guilt ladlers ; Hanging judges ; Meat grinders ; When your colleagues are fault-finders. Squawkers ; Supersensitives ; Checklist for dealing with supersensitives ; Wisecrackers ; Wet blankets ; When your subordinates are fault-finders. Blame shifters ; Whiners ; Self-beraters ; Martyrs -- 26 tactful phrases to help you confront difficult people.".
• catalog title "Working with difficult people / Muriel Solomon.".
• catalog type "text".