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- catalog contributor b12540973.
- catalog contributor b12540974.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "1. Multilevel Nature of Reference Service -- 2. Defining and Modeling Reference Service -- 3. Evaluating and Measuring Reference Service -- 4. Multilevel Modeling and Reference Service Evaluation -- 5. Data Analysis and Findings -- 6. Conclusions and Implications -- 7. Systems Analysis of the Reference Process -- App. A. Instruments -- App. B. Descriptive Statistics -- App. C. Correlation Matrices -- App. D. Dependent and Independent Variables Used in the Study of Reference Service.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xviii, 208 p. :".
- catalog identifier "0125877803 (acid-free paper)".
- catalog isPartOf "Library and information science (New York, N.Y.)".
- catalog isPartOf "Library and information science".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "San Diego, Calif. : Academic Press,".
- catalog subject "Information Services.".
- catalog subject "Interviewing.".
- catalog subject "Library Services.".
- catalog subject "Reference services (Libraries)".
- catalog subject "Z 711 S273u 2002".
- catalog subject "Z711 .S28 2002".
- catalog tableOfContents "1. Multilevel Nature of Reference Service -- 2. Defining and Modeling Reference Service -- 3. Evaluating and Measuring Reference Service -- 4. Multilevel Modeling and Reference Service Evaluation -- 5. Data Analysis and Findings -- 6. Conclusions and Implications -- 7. Systems Analysis of the Reference Process -- App. A. Instruments -- App. B. Descriptive Statistics -- App. C. Correlation Matrices -- App. D. Dependent and Independent Variables Used in the Study of Reference Service.".
- catalog title "Understanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson, Jr.".
- catalog type "text".