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- catalog contributor b12586586.
- catalog contributor b12586587.
- catalog contributor b12586588.
- catalog created "[2002?]".
- catalog date "2002".
- catalog date "[2002?]".
- catalog dateCopyrighted "[2002?]".
- catalog description "Includes bibliographical references (p. 102-103).".
- catalog extent "v, 104 p. :".
- catalog issued "2002".
- catalog issued "[2002?]".
- catalog language "eng".
- catalog publisher "Syracuse, N.Y. : Information Institute of Syracuse, School of Information Studies, Syracuse University ; Tallahassee, Fla. : School of Information Studies, Information Use Management and Policy Institute, Florida State University,".
- catalog subject "Bibliothèques Services de référence électroniques Évaluation.".
- catalog subject "Electronic reference services (Libraries) Evaluation.".
- catalog subject "Electronic reference services (Libraries) Standards.".
- catalog subject "Electronic reference services (Libraries) Statistics.".
- catalog subject "Reference services (Libraries) Evaluation.".
- catalog subject "Reference services (Libraries) Standards.".
- catalog subject "Reference services (Libraries) Statistics.".
- catalog title "Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures / Charles R. McClure ... [et al.].".
- catalog type "text".