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- catalog abstract "In this book, the author provides practical lists of action steps that show healthcare executives how to develop, implement, and evaluate strategies for winning patient and plan-member loyalty, and how to parlay that loyalty into organizational success.".
- catalog contributor b12620958.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description "In this book, the author provides practical lists of action steps that show healthcare executives how to develop, implement, and evaluate strategies for winning patient and plan-member loyalty, and how to parlay that loyalty into organizational success.".
- catalog description "Includes bibliographical references.".
- catalog description "pt. I. The Value Delivery Chain. 1. Learning About Loyalty. 2. Managing Value Delivery. 3. Promising Value. 4. Tracking Value Delivered. 5. Reminding Consumers of Value Delivered -- pt. II. The Value Return Chain. 6. Evaluating Consumer Loyalty. 7. Promoting Return-Value Contributions. 8. Monitoring Return-Value Contributions. 9. Recognizing Consumer Contributions. 10. Sharing the Value of Contributions. Epilogue: Starting Over.".
- catalog extent "v, 203 p. :".
- catalog identifier "1567931081 (pbk. : alk. paper)".
- catalog isPartOf "ACHE management series".
- catalog isPartOf "Management series (Ann Arbor, Mich.)".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "Chicago, Ill. : Health Administration Press,".
- catalog subject "2000 B-472".
- catalog subject "362.1/068 21".
- catalog subject "Customer loyalty.".
- catalog subject "Patient Acceptance of Health Care.".
- catalog subject "Patient Satisfaction.".
- catalog subject "Patient satisfaction.".
- catalog subject "R727.3 .M323 1999".
- catalog subject "W 85 M175c 1999".
- catalog tableOfContents "pt. I. The Value Delivery Chain. 1. Learning About Loyalty. 2. Managing Value Delivery. 3. Promising Value. 4. Tracking Value Delivered. 5. Reminding Consumers of Value Delivered -- pt. II. The Value Return Chain. 6. Evaluating Consumer Loyalty. 7. Promoting Return-Value Contributions. 8. Monitoring Return-Value Contributions. 9. Recognizing Consumer Contributions. 10. Sharing the Value of Contributions. Epilogue: Starting Over.".
- catalog title "Creating consumer loyalty in healthcare / R. Scott MacStravic.".
- catalog type "text".