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- catalog contributor b12620987.
- catalog contributor b12620988.
- catalog contributor b12620989.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes bibliographical references.".
- catalog extent "xxiv, 422 p. ;".
- catalog identifier "1567931901 (alk. paper)".
- catalog isPartOf "ACHE Management series".
- catalog isPartOf "Management series (Ann Arbor, Mich.)".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "Chicago : Health Administration Press,".
- catalog subject "362.1/068 21".
- catalog subject "Clinical Competence.".
- catalog subject "Customer relations.".
- catalog subject "Efficiency, Organizational.".
- catalog subject "Health Services Administration.".
- catalog subject "Medical care Customer services.".
- catalog subject "Patient Satisfaction.".
- catalog subject "Patient satisfaction.".
- catalog subject "Primary Health Care methods.".
- catalog subject "Quality Assurance, Health Care methods.".
- catalog subject "R727 .F684 2002".
- catalog title "Achieving service excellence : strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.".
- catalog type "text".