Matches in Harvard for { <http://id.lib.harvard.edu/aleph/008988553/catalog> ?p ?o. }
Showing items 1 to 36 of
36
with 100 items per page.
- catalog contributor b12632502.
- catalog contributor b12632503.
- catalog created "2002.".
- catalog date "2002".
- catalog date "2002.".
- catalog dateCopyrighted "2002.".
- catalog description "Includes bibliographical references and index.".
- catalog description "The users' perspective: a personal view / Graham Matthews -- Planning and policy making / Sheila Corrall -- Leadership and management / Robert Gent and Grace Kempster -- Human resource planning / John M. Pluse and Alix Craven -- Keeping focused on our customers: marketing as a tool for library and information managers / Christopher West -- Assuring quality / Bill Macnaught and Mary Fleming -- Planning academic library buildings for customers and services / Andrew McDonald -- Developing a service culture through partnerships / Maxine Melling and Joyce Little -- Virtual service / R. David Lankes.".
- catalog extent "xii, 212 p. ;".
- catalog hasFormat "Building a successful customer-service culture.".
- catalog identifier "1856044491".
- catalog isFormatOf "Building a successful customer-service culture.".
- catalog issued "2002".
- catalog issued "2002.".
- catalog language "eng".
- catalog publisher "London : Facet,".
- catalog relation "Building a successful customer-service culture.".
- catalog spatial "Great Britain.".
- catalog subject "025.5 22".
- catalog subject "Consumer Satisfaction.".
- catalog subject "Customer relations Great Britain.".
- catalog subject "Customer relations.".
- catalog subject "Libraries organization & administration.".
- catalog subject "Libraries organization and administration.".
- catalog subject "Library Services.".
- catalog subject "Library personnel management Great Britain.".
- catalog subject "Library personnel management.".
- catalog subject "Organizational Culture.".
- catalog subject "Public Relations.".
- catalog subject "Public services (Libraries) Great Britain.".
- catalog subject "Public services (Libraries)".
- catalog subject "Z 711 B9322 2002".
- catalog subject "Z711 .B927 2002".
- catalog tableOfContents "The users' perspective: a personal view / Graham Matthews -- Planning and policy making / Sheila Corrall -- Leadership and management / Robert Gent and Grace Kempster -- Human resource planning / John M. Pluse and Alix Craven -- Keeping focused on our customers: marketing as a tool for library and information managers / Christopher West -- Assuring quality / Bill Macnaught and Mary Fleming -- Planning academic library buildings for customers and services / Andrew McDonald -- Developing a service culture through partnerships / Maxine Melling and Joyce Little -- Virtual service / R. David Lankes.".
- catalog title "Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.".
- catalog type "text".