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- catalog abstract ""Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace?" "Fred Reichheld, author of the bestselling book The Loyalty Effect, argues that loyalty is still the fuel that drives financial success - even, and perhaps especially, in today's volatile, high-speed economy - but that most organizations are running on empty. Why? Because leaders too often confuse profits with purpose, taking the low road to short-term gains at the expense of employees, customers, and ultimately, investors. In a business environment that thrives on networks of mutually beneficial relationships, says Reichheld, it is the ability to build strong bonds of loyalty - not short-term profits - that has become the "acid test" of leadership." "Based on extensive research into companies from online start-ups to established institutions - including Harley-Davidson, Enterprise Rent-A-Car, Cisco Systems, Dell Computer, Intuit, and more - Reichheld reveals six bedrock principles of loyalty upon which leaders build enduring enterprises."--Jacket.".
- catalog contributor b12642264.
- catalog contributor b12642265.
- catalog contributor b12642266.
- catalog created "c2001.".
- catalog date "2001".
- catalog date "c2001.".
- catalog dateCopyrighted "c2001.".
- catalog description ""Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace?" "Fred Reichheld, author of the bestselling book The Loyalty Effect, argues that loyalty is still the fuel that drives financial success - even, and perhaps especially, in today's volatile, high-speed economy - but that most organizations are running on empty. Why? Because leaders too often confuse profits with purpose, taking the low road to short-term gains at the expense of employees, customers, and ultimately, investors. In a business environment that thrives on networks of mutually beneficial relationships, says Reichheld, it is the ability to build strong bonds of loyalty - not short-term profits - that has become the "acid test" of leadership." "Based on extensive research into companies from online start-ups to established institutions - including Harley-Davidson, Enterprise Rent-A-Car, Cisco Systems, Dell Computer, Intuit, and more - Reichheld reveals six bedrock principles of loyalty upon which leaders build enduring enterprises."--Jacket.".
- catalog description "Includes bibliographical references (p. 183-189) and index.".
- catalog description "The War for Talent -- Embrace a Talent Mindset -- Craft a Winning Employee Value Proposition -- Rebuild Your Recruiting Strategy -- Weave Development into Your Organization -- Differentiate and Affirm Your People -- Get Started--and Expect Huge Impact in a Year -- The War for Talent Surveys.".
- catalog extent "xxiii, 200 p. :".
- catalog identifier "1578514592".
- catalog issued "2001".
- catalog issued "c2001.".
- catalog language "eng".
- catalog publisher "Boston, Mass. : Harvard Business School Press,".
- catalog subject "658.4/07 21".
- catalog subject "Administrative Personnel.".
- catalog subject "Aptitude pour la direction.".
- catalog subject "Competitive Behavior.".
- catalog subject "Employee motivation.".
- catalog subject "Employee retention.".
- catalog subject "Employment.".
- catalog subject "Executive ability.".
- catalog subject "HD 38.2 M621w 2001".
- catalog subject "HD38.2 .M53 2001".
- catalog subject "Leadership.".
- catalog subject "Motivation.".
- catalog subject "Personnel Direction.".
- catalog subject "Personnel Motivation.".
- catalog subject "Personnel Rétention.".
- catalog subject "Personnel Selection.".
- catalog subject "Personnel management.".
- catalog tableOfContents "The War for Talent -- Embrace a Talent Mindset -- Craft a Winning Employee Value Proposition -- Rebuild Your Recruiting Strategy -- Weave Development into Your Organization -- Differentiate and Affirm Your People -- Get Started--and Expect Huge Impact in a Year -- The War for Talent Surveys.".
- catalog title "The war for talent / Ed Michaels, Helen Handfield-Jones, Beth Axelrod.".
- catalog type "text".