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- catalog contributor b12726143.
- catalog contributor b12726144.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- ".
- catalog description "Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- ".
- catalog extent "xv, 232 p. :".
- catalog hasFormat "Implementing digital reference services.".
- catalog identifier "1555704506 (alk. paper)".
- catalog isFormatOf "Implementing digital reference services.".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "New York : Neal-Schuman Publishers,".
- catalog relation "Implementing digital reference services.".
- catalog spatial "United States".
- catalog subject "025.5/24 21".
- catalog subject "Electronic reference services (Libraries) United States Case studies.".
- catalog subject "Electronic reference services (Libraries) United States Evaluation.".
- catalog subject "Electronic reference services (Libraries) United States Management.".
- catalog subject "Library Services United States Congresses.".
- catalog subject "Online Systems United States Congresses.".
- catalog subject "Z 711.45 V57 2001".
- catalog subject "Z711.45 .V57 2003".
- catalog tableOfContents "Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz.".
- catalog tableOfContents "Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- ".
- catalog tableOfContents "Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- ".
- catalog title "Implementing digital reference services : setting standards and making it real / edited by R. David Lankes ... [et al.].".
- catalog type "Case studies. fast".
- catalog type "text".