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- catalog contributor b12802218.
- catalog created "2003.".
- catalog date "2003".
- catalog date "2003.".
- catalog dateCopyrighted "2003.".
- catalog description "Five fundamentals for successful enquiry answering -- Nine steps to successful enquiry answering: the Success at the enquiry desk enquiry form -- Twenty-five multi-purpose reference sources you can't afford to ignore -- 1. What do you really want?: How to make sure you really understand the question -- 2. Not too much, now: Too much information is as bad as too little -- 3. Help! My mind's gone blank: Techniques for getting started -- 4. More on choosing sources: How to decide which is the best medium for the job -- 5. Do I really know what I'm looking for?: Tips for efficient search strategies -- 6. Quick! Time's running out: How to meet deadlines every time -- 7. Can't find the answer -- what now?: What to do if your chosen sources fail -- 8. Success! Now let's add some value: Presenting your answer well is part of the job -- 9. Sign-off: what can we learn from this enquiry?: Using completed enquiries to develop your services -- 10. Guide to key reference sources: Full details of key sources mentioned in the book, with annotations.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xv, 87 p. ;".
- catalog identifier "1856044777".
- catalog isPartOf "Successful LIS professional".
- catalog issued "2003".
- catalog issued "2003.".
- catalog language "eng".
- catalog publisher "London : Facet,".
- catalog subject "025.52 21".
- catalog subject "Information services Quality control.".
- catalog subject "Reference services (Libraries) Great Britain.".
- catalog subject "Reference services (Libraries)".
- catalog subject "Z711 .O98 2003".
- catalog tableOfContents "Five fundamentals for successful enquiry answering -- Nine steps to successful enquiry answering: the Success at the enquiry desk enquiry form -- Twenty-five multi-purpose reference sources you can't afford to ignore -- 1. What do you really want?: How to make sure you really understand the question -- 2. Not too much, now: Too much information is as bad as too little -- 3. Help! My mind's gone blank: Techniques for getting started -- 4. More on choosing sources: How to decide which is the best medium for the job -- 5. Do I really know what I'm looking for?: Tips for efficient search strategies -- 6. Quick! Time's running out: How to meet deadlines every time -- 7. Can't find the answer -- what now?: What to do if your chosen sources fail -- 8. Success! Now let's add some value: Presenting your answer well is part of the job -- 9. Sign-off: what can we learn from this enquiry?: Using completed enquiries to develop your services -- 10. Guide to key reference sources: Full details of key sources mentioned in the book, with annotations.".
- catalog title "Success at the enquiry desk : successful enquiry answering - every time / Tim Owen.".
- catalog type "text".