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- catalog contributor b12883880.
- catalog contributor b12883881.
- catalog created "2003.".
- catalog date "2003".
- catalog date "2003.".
- catalog dateCopyrighted "2003.".
- catalog description "Includes bibliographical references (p. [272]-284) and index.".
- catalog description "Pt. I. Setting the scene -- 1. Introduction / Lucy Gaster and Amanda Squires -- 2. The public policy context / Lucy Gaster and Amanda Squires -- Pt. II. The theory -- 3. The conceptual framework: stakeholders, values, objectives and definitions / Lucy Gaster and Amanda Squires -- 4. Implementing quality / Lucy Gaster and Amanda Squires -- 5. Standards, monitoring and evaluation / Lucy Gaster and Amanda Squires -- Pt. III. Learning from each other -- overviews -- 6. Quality in central government / Lucy Gaster -- 7. Quality in local government / Lucy Gaster -- 8. Quality in health / Amanda Squires -- 9. Quality issues in partnership working / Carol Hayden -- Pt. IV. Quality in practice -- 10. Quality from the citizen's perspective: campaigning, consultation and involvement / Tessa Harding -- 11. Partnership and participation: better government for older people in South Lanarkshire / Pat Scrutton -- 12. Making it work in health: a stakeholder model for quality management / Amanda Squires -- 13. Making it work in housing: choice and need in social housing / John Crawley -- 14. Making it work in local government: experiences of Tameside MBC / Michael Greenwood -- Pt. V. Conclusions -- 15. Conclusions and reflections / Lucy Gaster and Amanda Squires -- App. The language of quality -- a glossary of terms.".
- catalog extent "xiv, 292 p. :".
- catalog hasFormat "Providing quality in the public sector.".
- catalog identifier "0335209556 (pbk.)".
- catalog identifier "0335209564".
- catalog isFormatOf "Providing quality in the public sector.".
- catalog isPartOf "Public policy and management".
- catalog issued "2003".
- catalog issued "2003.".
- catalog language "eng".
- catalog publisher "Maidenhead, England ; Phildelphia : Open University Press,".
- catalog relation "Providing quality in the public sector.".
- catalog spatial "Great Britain".
- catalog spatial "Great Britain.".
- catalog subject "352.3/57/0941 21".
- catalog subject "JN425 .P75 2003".
- catalog subject "Municipal services Great Britain Management.".
- catalog subject "Public administration Great Britain.".
- catalog tableOfContents "Pt. I. Setting the scene -- 1. Introduction / Lucy Gaster and Amanda Squires -- 2. The public policy context / Lucy Gaster and Amanda Squires -- Pt. II. The theory -- 3. The conceptual framework: stakeholders, values, objectives and definitions / Lucy Gaster and Amanda Squires -- 4. Implementing quality / Lucy Gaster and Amanda Squires -- 5. Standards, monitoring and evaluation / Lucy Gaster and Amanda Squires -- Pt. III. Learning from each other -- overviews -- 6. Quality in central government / Lucy Gaster -- 7. Quality in local government / Lucy Gaster -- 8. Quality in health / Amanda Squires -- 9. Quality issues in partnership working / Carol Hayden -- Pt. IV. Quality in practice -- 10. Quality from the citizen's perspective: campaigning, consultation and involvement / Tessa Harding -- 11. Partnership and participation: better government for older people in South Lanarkshire / Pat Scrutton -- 12. Making it work in health: a stakeholder model for quality management / Amanda Squires -- 13. Making it work in housing: choice and need in social housing / John Crawley -- 14. Making it work in local government: experiences of Tameside MBC / Michael Greenwood -- Pt. V. Conclusions -- 15. Conclusions and reflections / Lucy Gaster and Amanda Squires -- App. The language of quality -- a glossary of terms.".
- catalog title "Providing quality in the public sector : a practical approach to improving public services / Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.].".
- catalog type "text".