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- catalog contributor b12936581.
- catalog created "2003.".
- catalog date "2003".
- catalog date "2003.".
- catalog dateCopyrighted "2003.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xiii, 225 p. :".
- catalog identifier "1591580005 (pbk. : alk. paper)".
- catalog issued "2003".
- catalog issued "2003.".
- catalog language "eng".
- catalog publisher "Westport, Conn. : Libraries Unlimited,".
- catalog spatial "United States".
- catalog subject "025.5/24 21".
- catalog subject "Electronic reference services (Libraries) Computer programs.".
- catalog subject "Electronic reference services (Libraries) United States Case studies.".
- catalog subject "Electronic reference services (Libraries)".
- catalog subject "Z711.45 .R66 2003".
- catalog title "Chat reference : a guide to live virtual reference services / Jana Smith Ronan.".
- catalog type "text".