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- catalog contributor b12943801.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Six Sigma Background -- Transactional vs. Manufacturing Six Sigma -- Transactional Service Quality -- Overview of Lean Manufacturing -- What Is Lean Manufacturing? -- Lean Techniques and Tools -- Six Sigma Compared to Total Quality Management and Baldrige Quality Approaches -- Is Six Sigma New? -- Total Quality Management -- Malcolm Baldrige National Quality Award -- Common Six Sigma Terms -- A Historical Perspective -- Probability -- Statistics -- Quality Hall of Fame -- Walter A. Shewhart, The Father of Quality (1891-1967) -- W. Edwards Deming (1900-1993) -- Joseph M. Juran (1904- ) -- Philip R. Crosby (1926-2001) -- Shiego Shingo (1909-1990) -- Taiichi Ohno (1912-1990) -- Organizational Success Factors -- Leadership Matters -- Six Sigma as a Strategic Initiative -- Internal Communication Strategy and Tactics -- Formally Launching Six Sigma -- Organizational Structure -- Leading the Effort -- Selection Criteria for Six Sigma Roles -- Six Sigma Training Plan -- Master Black Belt Training -- Black Belt Training -- Green Belt Training -- Team Training -- Champion Training -- Project Selection -- Identify Decision Makers -- Link Projects to Strategic Issues -- Develop Selection Criteria -- Determine the Selection Decision Process -- Assessing Organizational Readiness -- Human Resources Practices -- Sustaining the Momentum -- Common Pitfalls -- Lack of Clear Vision -- Failure to Adequately Communicate -- Lack of Resources -- Expectation of Quick Results -- Personal and Organizational Resistance to Change -- Work as a Process.".
- catalog extent "271 p. :".
- catalog identifier "1574443259".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "Boca Raton, Fla. : St. Lucie Press,".
- catalog subject "658.4/013 21".
- catalog subject "HD9980.5 .E35 2002".
- catalog subject "Service industries Management.".
- catalog subject "Six sigma (Quality control standard)".
- catalog subject "Total quality management.".
- catalog tableOfContents "Six Sigma Background -- Transactional vs. Manufacturing Six Sigma -- Transactional Service Quality -- Overview of Lean Manufacturing -- What Is Lean Manufacturing? -- Lean Techniques and Tools -- Six Sigma Compared to Total Quality Management and Baldrige Quality Approaches -- Is Six Sigma New? -- Total Quality Management -- Malcolm Baldrige National Quality Award -- Common Six Sigma Terms -- A Historical Perspective -- Probability -- Statistics -- Quality Hall of Fame -- Walter A. Shewhart, The Father of Quality (1891-1967) -- W. Edwards Deming (1900-1993) -- Joseph M. Juran (1904- ) -- Philip R. Crosby (1926-2001) -- Shiego Shingo (1909-1990) -- Taiichi Ohno (1912-1990) -- Organizational Success Factors -- Leadership Matters -- Six Sigma as a Strategic Initiative -- Internal Communication Strategy and Tactics -- Formally Launching Six Sigma -- Organizational Structure -- Leading the Effort -- Selection Criteria for Six Sigma Roles -- Six Sigma Training Plan -- Master Black Belt Training -- Black Belt Training -- Green Belt Training -- Team Training -- Champion Training -- Project Selection -- Identify Decision Makers -- Link Projects to Strategic Issues -- Develop Selection Criteria -- Determine the Selection Decision Process -- Assessing Organizational Readiness -- Human Resources Practices -- Sustaining the Momentum -- Common Pitfalls -- Lack of Clear Vision -- Failure to Adequately Communicate -- Lack of Resources -- Expectation of Quick Results -- Personal and Organizational Resistance to Change -- Work as a Process.".
- catalog title "Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world-class service / Betsi Harris Ehrlich.".
- catalog type "Lean manufacturing.".
- catalog type "text".