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- catalog contributor b12944083.
- catalog contributor b12944084.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes index.".
- catalog extent "xii, 164 p. :".
- catalog identifier "0071379541".
- catalog isPartOf "Briefcase books series".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog subject "658.8/12 21".
- catalog subject "Customer relations.".
- catalog subject "HF5415.5 .A528 2002".
- catalog title "Customer relationship management / Kristin Anderson, Carol Kerr.".
- catalog type "text".