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- catalog contributor b12944233.
- catalog contributor b12944234.
- catalog contributor b12944235.
- catalog created "2002.".
- catalog date "2002".
- catalog date "2002.".
- catalog dateCopyrighted "2002.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xxiii, 210 p. :".
- catalog identifier "079315412X".
- catalog issued "2002".
- catalog issued "2002.".
- catalog language "eng".
- catalog publisher "Chicago, IL : Dearborn Trade Pub.,".
- catalog subject "658.8/12 21".
- catalog subject "Customer relations.".
- catalog subject "HF5415.5 S554 2002".
- catalog title "Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.".
- catalog type "text".