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- catalog alternative "Service operations management".
- catalog contributor b12944252.
- catalog contributor b12944253.
- catalog contributor b12944254.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Includes bibliographical references and indexes.".
- catalog extent "xix, 374 p. :".
- catalog identifier "0324135564".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "Mason, Ohio : South-Western,".
- catalog subject "658.8/12 21".
- catalog subject "Customer services Management Case studies.".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .M48 2003".
- catalog title "Service operations management".
- catalog title "Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman.".
- catalog type "text".