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- catalog contributor b12944656.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes bibliographical references and indexes.".
- catalog extent "xvi, 252 p. :".
- catalog identifier "0787963887 (pbk.)".
- catalog isPartOf "The Jossey-Bass business & management series".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass,".
- catalog subject "658.8/12 21".
- catalog subject "Customer loyalty.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .G75 2002".
- catalog title "Customer loyalty : how to earn it, how to keep it / Jill Griffin ; foreword by Robert T. Herres.".
- catalog type "text".