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- catalog abstract "Can customers be motivated to act in ways that promote high quality and low cost for the firm? Systems for shaping employee behavior have a long and fairly successful history. Our research suggests that similar thinking can be put to work to help shape customer behavior.".
- catalog contributor b12944695.
- catalog contributor b12944696.
- catalog contributor b12944697.
- catalog contributor b12944698.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Can customers be motivated to act in ways that promote high quality and low cost for the firm? Systems for shaping employee behavior have a long and fairly successful history. Our research suggests that similar thinking can be put to work to help shape customer behavior.".
- catalog extent "[5] p. ;".
- catalog isPartOf "Working paper (Harvard Business School. Division of Research) ; 03-039.".
- catalog isPartOf "Working paper / Division of Research, Harvard Business School ; 03-039".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "[Boston] : Division of Research, Harvard Business School,".
- catalog title "Control systems for customer behavior / Frances X. Frei, Amy C. Edmondson, Corey Hajim.".
- catalog type "text".