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- catalog contributor b12962429.
- catalog contributor b12962430.
- catalog created "2003.".
- catalog date "2003".
- catalog date "2003.".
- catalog dateCopyrighted "2003.".
- catalog extent "viii, 184 p. :".
- catalog identifier "081440765X".
- catalog issued "2003".
- catalog issued "2003.".
- catalog language "eng".
- catalog publisher "New York : AMACOM ; London : McGraw-Hill,".
- catalog subject "658.812 21".
- catalog subject "Customer services.".
- catalog title "Delivering knock your socks off service / Kristin Anderson and Ron Zemke.".
- catalog type "text".