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- catalog abstract ""Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this examination of trust in e-commerce relational exchanges. She identifies several trust-building measures, including privacy statements, the existence of a chief privacy officer, and a trusted third-party seal of approval; companies are then evaluated based on an index of those trust builders. She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders - as well as their own - will never gain customer loyalty. Any business considering a move into e-commerce, or re-evaluating an earlier investment in online marketing and retailing, will benefit greatly from Karake-Shalhoub's insights."--Jacket.".
- catalog contributor b12962701.
- catalog created "2002.".
- catalog date "2002".
- catalog date "2002.".
- catalog dateCopyrighted "2002.".
- catalog description ""Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this examination of trust in e-commerce relational exchanges. She identifies several trust-building measures, including privacy statements, the existence of a chief privacy officer, and a trusted third-party seal of approval; companies are then evaluated based on an index of those trust builders. She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders - as well as their own - will never gain customer loyalty.".
- catalog description "Any business considering a move into e-commerce, or re-evaluating an earlier investment in online marketing and retailing, will benefit greatly from Karake-Shalhoub's insights."--Jacket.".
- catalog description "Foreword / John R. Petty -- Establishing the Context -- Trust in Electronic Commerce -- Electronic Commerce: A Review -- Information Technology, Agency Theory, and Control -- Methodology and Development of Hypotheses -- Empirical Investigation.".
- catalog description "Includes bibliographical references (p. [197]-217) and index.".
- catalog extent "xi, 223 p. ;".
- catalog identifier "1567204724 (alk. paper)".
- catalog issued "2002".
- catalog issued "2002.".
- catalog language "eng".
- catalog publisher "Westport, Conn. : Quorum Books,".
- catalog subject "658.8/4 21".
- catalog subject "Electronic commerce Management.".
- catalog subject "Electronic commerce.".
- catalog subject "HF5548.32 .K37 2002".
- catalog subject "Information technology Management.".
- catalog tableOfContents "Foreword / John R. Petty -- Establishing the Context -- Trust in Electronic Commerce -- Electronic Commerce: A Review -- Information Technology, Agency Theory, and Control -- Methodology and Development of Hypotheses -- Empirical Investigation.".
- catalog title "Trust and loyalty in electronic commerce : an agency theory perspective / Zeinab Karake-Shalhoub ; foreword by John R. Petty.".
- catalog type "text".