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- catalog contributor b12963027.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes bibliographical references (p. 253-257) and index.".
- catalog extent "x, 293 p. ;".
- catalog identifier "0738205109".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "Cambridge, MA : Perseus,".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .S6263 2002".
- catalog title "Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers / Robert Spector.".
- catalog type "text".