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- catalog contributor b12963268.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front line people -- What are we really selling? : making it an experience -- Drilling for oil in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : developing a strong corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.".
- catalog extent "xix, 172 p. :".
- catalog identifier "0814471714".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "New York : AMACOM,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer loyalty.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .D558 2003".
- catalog tableOfContents "Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front line people -- What are we really selling? : making it an experience -- Drilling for oil in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : developing a strong corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.".
- catalog title "Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III.".
- catalog type "text".