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- catalog contributor b12963374.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Includes bibliographical references and index.".
- catalog description "pt. I. How to Motivate Contact Center Agents: Five Ways to Boost Morale and Performance -- Ch. 1. Managing the Mood in Your Contact Center: How to Lift Morale -- Ch. 2. The Look and Feel: Creating a Motivating Physical Environment -- Ch. 3. Team Building in the Contact Center: Basic Guidelines Plus Ten Activities to Get You Started -- Ch. 4. Making It Fun to Succeed: Incentives, Rewards and Contests -- Ch. 5. Keeping the Peace: How, When, and Why to Manage Employees' Stress -- pt. 2. Managing and Coaching Contact Center Agents -- Ch. 6. First, Get the Right People: Hiring Frontline Staff for Your Contact Center -- Ch. 7. The Manager's Role in Employee Training -- Ch. 8. The Measures of Success: Assessing Employee Performance.".
- catalog extent "xvii, 297 p. :".
- catalog identifier "0071388885 (alk. paper)".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog subject "658.8/12 21".
- catalog subject "Call centers Personnel management.".
- catalog subject "Customer services Management.".
- catalog subject "Employee motivation.".
- catalog subject "HE8788 .M35 2003".
- catalog tableOfContents "pt. I. How to Motivate Contact Center Agents: Five Ways to Boost Morale and Performance -- Ch. 1. Managing the Mood in Your Contact Center: How to Lift Morale -- Ch. 2. The Look and Feel: Creating a Motivating Physical Environment -- Ch. 3. Team Building in the Contact Center: Basic Guidelines Plus Ten Activities to Get You Started -- Ch. 4. Making It Fun to Succeed: Incentives, Rewards and Contests -- Ch. 5. Keeping the Peace: How, When, and Why to Manage Employees' Stress -- pt. 2. Managing and Coaching Contact Center Agents -- Ch. 6. First, Get the Right People: Hiring Frontline Staff for Your Contact Center -- Ch. 7. The Manager's Role in Employee Training -- Ch. 8. The Measures of Success: Assessing Employee Performance.".
- catalog title "Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.].".
- catalog type "text".