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- catalog contributor b12963425.
- catalog contributor b12963426.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog extent "xviii, 266 p. :".
- catalog identifier "0071387390 (hardcover : alk. paper)".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer loyalty.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .M66 2002".
- catalog title "The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim.".
- catalog type "text".