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- catalog contributor b12963635.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving Service.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xvi, 192 p. :".
- catalog identifier "0787964042 (alk. paper)".
- catalog isPartOf "The University of Michigan Business School management series".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass,".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "344.7301 21".
- catalog subject "Executives United States Handbooks, manuals, etc.".
- catalog subject "KF3455.Z9 M85 2003".
- catalog subject "Labor contract United States.".
- catalog subject "Labor laws and legislation United States.".
- catalog tableOfContents "Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving Service.".
- catalog title "A manager's guide to employment law : how to protect your company and yourself / Dana M. Muir.".
- catalog type "text".