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• catalog contributor b12963644.
• catalog contributor b12963645.
• catalog contributor b12963646.
• catalog created "c2003.".
• catalog date "2003".
• catalog date "c2003.".
• catalog dateCopyrighted "c2003.".
• catalog description "1. Introduction -- 2. A flawed theory -- "Analyzing" the predominant practice equation -- Summary and conclusions -- 3. A paradigm worthy of a proud profession -- Why are professionals successful? -- Cognitive dissonance -- Why are we in business? -- Study success: it leaves clues -- What business are you in? -- Where do profits come from? -- Summary and conclusions -- 4. Intellectual capital : the chief source of wealth -- The physical fallacy -- The scarcest resource of all -- The three types of IC -- Is all this stuff good? -- Summary and conclusions -- 5. Human capital: your people are not assets, they are volunteers -- Becoming a lighting rod for talent -- Retaining your firm's human capital -- The importance of continuing professional education -- Rewarding your firm's human capital investors -- When human capital turns negative -- Summary and conclusions -- 6. Structural capital: if only we knew what we know -- ".
• catalog description "Bad customers drive out good customers -- Adaptive capacity -- Firing customers -- The forced churn -- Thoughts on requests for proposals (RFPs) -- Summary and conclusions -- 9. You are what you charge -- A tale of two theories -- A better theory of value.".
• catalog description "Includes bibliographical references (p. 309-316) and index.".
• catalog description "Leveraging IC and creating the world's second largest currency -- Converting tacit to explicit knowledge -- Knowledge lessons from the U.S. Army -- Summary and conclusions -- 7. Social capital: man is not an island -- Is there an accounting for tastes? -- Leveraging the social capital in the firm of the future -- Reputation, brands, referral sources, and networks -- Suppliers and vendors -- Shareholders and other external stakeholders -- Joint venture partners and alliances -- Professional associations and formal affiliations -- Firm alumni -- Consider creating a university -- Putting it all together: the concierge service model -- Summary and conclusions -- 8. You are your customer list -- What do customers really buy? -- The value proposition -- Moments of truth -- What is beyond total quality service? -- Is being a trusted advisor enough? -- From zero defects to zero defections -- Why do we lose customers? -- Customer complaints -- The 100-percent money-back guarantee -- ".
• catalog extent "xxix, 330 p. :".
• catalog hasFormat "Firm of the future.".
• catalog identifier "0471264245 (alk. paper)".
• catalog isFormatOf "Firm of the future.".
• catalog issued "2003".
• catalog issued "c2003.".
• catalog language "eng".
• catalog publisher "Hoboken, N.J. : John Wiley & Sons,".
• catalog relation "Firm of the future.".
• catalog subject "658 21".
• catalog subject "Business Handbooks, manuals, etc.".
• catalog subject "Customer relations Handbooks, manuals, etc.".
• catalog subject "HF1010 .D86 2003".
• catalog subject "Human capital Handbooks, manuals, etc.".
• catalog subject "Professional employees Handbooks, manuals, etc.".
• catalog tableOfContents "1. Introduction -- 2. A flawed theory -- "Analyzing" the predominant practice equation -- Summary and conclusions -- 3. A paradigm worthy of a proud profession -- Why are professionals successful? -- Cognitive dissonance -- Why are we in business? -- Study success: it leaves clues -- What business are you in? -- Where do profits come from? -- Summary and conclusions -- 4. Intellectual capital : the chief source of wealth -- The physical fallacy -- The scarcest resource of all -- The three types of IC -- Is all this stuff good? -- Summary and conclusions -- 5. Human capital: your people are not assets, they are volunteers -- Becoming a lighting rod for talent -- Retaining your firm's human capital -- The importance of continuing professional education -- Rewarding your firm's human capital investors -- When human capital turns negative -- Summary and conclusions -- 6. Structural capital: if only we knew what we know -- ".
• catalog tableOfContents "Bad customers drive out good customers -- Adaptive capacity -- Firing customers -- The forced churn -- Thoughts on requests for proposals (RFPs) -- Summary and conclusions -- 9. You are what you charge -- A tale of two theories -- A better theory of value.".
• catalog tableOfContents "Leveraging IC and creating the world's second largest currency -- Converting tacit to explicit knowledge -- Knowledge lessons from the U.S. Army -- Summary and conclusions -- 7. Social capital: man is not an island -- Is there an accounting for tastes? -- Leveraging the social capital in the firm of the future -- Reputation, brands, referral sources, and networks -- Suppliers and vendors -- Shareholders and other external stakeholders -- Joint venture partners and alliances -- Professional associations and formal affiliations -- Firm alumni -- Consider creating a university -- Putting it all together: the concierge service model -- Summary and conclusions -- 8. You are your customer list -- What do customers really buy? -- The value proposition -- Moments of truth -- What is beyond total quality service? -- Is being a trusted advisor enough? -- From zero defects to zero defections -- Why do we lose customers? -- Customer complaints -- The 100-percent money-back guarantee -- ".
• catalog title "The firm of the future : a guide for accountants, lawyers, and other professional services / Paul Dunn, Ronald J. Baker.".
• catalog type "Handbooks, manuals, etc. fast".
• catalog type "text".