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- catalog contributor b12963675.
- catalog created "2003.".
- catalog date "2003".
- catalog date "2003.".
- catalog dateCopyrighted "2003.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xiii, 303 p. :".
- catalog identifier "155558277X".
- catalog issued "2003".
- catalog issued "2003.".
- catalog language "eng".
- catalog publisher "Burlington, MA : Digital Press/Elsevier Science,".
- catalog subject "658.8/12 21".
- catalog subject "Call centers Management.".
- catalog subject "HE8788 .S53 2003".
- catalog title "Call center operation : design, operation, and maintenance / Duane E. Sharp.".
- catalog type "text".