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- catalog contributor b12963772.
- catalog contributor b12963773.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Includes bibliographical references (p. 229-239) and index.".
- catalog extent "xiii, 248 p. :".
- catalog identifier "0793164672 (6x9 pbk.)".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "Chicago : Dearborn Trade Pub.,".
- catalog spatial "United States.".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction United States.".
- catalog subject "Customer loyalty United States.".
- catalog subject "Customer services United States.".
- catalog subject "HF5415.5 .Z465 2003".
- catalog subject "Service industries Customer services United States.".
- catalog title "Service magic : the art of amazing your customers / Ron Zemke and Chip Bell.".
- catalog type "text".